Doordash-posted 3 months ago
$193,800 - $285,000/Yr
Full-time • Senior
Chicago, IL
5,001-10,000 employees
Food Services and Drinking Places

The DoorDash marketplace is expanding rapidly beyond just restaurants as we become 'your door to more.' As we add new products, geographies, ways for Dashers to earn, as well as use cases to help consumers save time, we're expanding and enhancing our fraud capabilities to be best in the industry at keeping our platform safe and trustworthy. We strongly believe that trust is the most important attribute of an online marketplace, and the Integrity team ensures that we maintain this trust. One of the most important areas within Integrity is building and advancing our Account Takeover prevention efforts and deepening our Identity Intelligence signals and capabilities. As we scale and continue to enter new business verticals, safeguarding the integrity of our platform becomes critical. We're seeking a Lead Product Manager to drive product strategy and execution in the Account Takeover (ATO) and Identity Intelligence space, securing our overall account integrity efforts. This is a pivotal role to protect our customers-Dashers, Merchants, and Consumers-from fraud while enabling seamless, secure access. Our goal is to make account access delightful, frictionless and easy for our customers while making it impossible for fraudsters to breach.

  • Own and execute the end-to-end product vision for ATO prevention and identity intelligence across the DoorDash platform.
  • Partner with engineering, data science, and risk teams to build real-time detection and prevention systems leveraging behavioral biometrics, device intelligence, and advanced ML models.
  • Serve as a product lead in response situations when large-scale ATO activity is detected, coordinating mitigation efforts and post-mortems.
  • Own and influence OKRs for account health, attack rates, false positives, and recovery success, and iterate rapidly on product enhancements.
  • Develop scalable solutions for complex risk problems, including unauthorized payments, KYC, and dispute resolution.
  • Partner cross-functionally with teams such as Customer Experience, Design, Engineering, S&O, and Analytics to enhance security and trust in our platform.
  • 7+ years of experience solving complex ATO and Identity Intelligence product challenges and building scalable solutions.
  • Expertise with behavioral biometrics, device fingerprinting, and signal enrichment to verify user identity.
  • Expertise in fraud detection signals and scoring frameworks (e.g., risk scores, velocity checks, IP reputation).
  • Experience leading cross-functional teams and working with LLM and machine learning-based risk models.
  • Proven abilities in driving product strategy, vision, and roadmap alignment.
  • Strong execution skills.
  • Ability to thrive in ambiguous environments and make data-driven decisions while balancing trade-offs between user experience and risk mitigation.
  • Experience presenting product reviews to senior executives.
  • Empathy for the users you build for.
  • Passion for DoorDash and the problems we are solving for.
  • 401(k) plan with employer matching.
  • 16 weeks of paid parental leave.
  • Wellness benefits.
  • Commuter benefits match.
  • Paid time off and paid sick leave.
  • Medical, dental, and vision benefits.
  • 11 paid holidays.
  • Disability and basic life insurance.
  • Family-forming assistance.
  • Mental health program.
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