Lead Product Management & Development - Product Experience Simplification

AT&T•Dallas, TX

2d•Onsite

About The Position

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Join a team driving the future of AT&T Business. AT&T Business is on a journey to simplify our customers' experience. Customers no longer accept separate experiences between products; instead, they expect products to work together with an seamless experience across the customer journey. This position will lead efforts to make this experience desire reality by lead cross-functional initiatives to simplify the end-to-end multi-product experience across the AT&T Business product portfolio. Using data-informed insights to envision desired customer experiences, the role will work collaboratively with subject matter experts to simplify products, processes, and tooling/platforms to deliver a simpler integrated multi-product experience. Success means that our multi-product converged solution packages are easier to understand, buy, install, manage, support, and more

Requirements

Strong analytical skills and ability to translate insights into actionable recommendations.
Deep industry knowledge and understanding of telecom and enterprise communications technologies.
Proven ability to influence and align multiple stakeholders in a complex environment
A passion for putting the customer experience at the forefront of decision making
Bachelor’s degree (BS/BA) desired.
5+ years of related experience.
Certification is required in some areas.

Responsibilities

Lead efforts to simplify products, processes, and platforms to realize a seamless multi-product solution experience for business customers
Evaluate impediments to an integrated experience from purchase through installation, support, and billing.
Collaborate with subject matter experts in product, technology development, operations, sales, digital and design
Benchmark AT&T Business multi-product experience for different customer segments vs the competition to prioritize improvement areas
Drive reusability into enabling processes and tooling
Ensure products are designed for convergence and scalability across diverse markets, from small business to enterprise and public sector
Be instrumental in realizing AT&T Business's vision to be the leading provider of converged connectivity solutions.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone