Lead Product Management & Develop

AT&T•Dallas, TX

3d•Onsite

About The Position

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it. Lead the end-to-end lifecycle management of mature Integrated Contract offers, with a primary focus on minimizing revenue decline and facilitating customer migration to next-generation VoIP and fiber solutions. The portfolio includes AT&T Business Network (ABN), OneNet, VTNS, VPN Value Bundle Express (VVBx), and Fiber Broadband Bundle. Job Contribution: An experienced professional, recognized as an expert, creatively resolving complex issues with broad and in-depth knowledge. Leads significant projects with strategic autonomy, influencing executive decisions. Mentors less experienced staff, implements long-term plans impacting the organization, and frequently collaborates with senior leadership.

Requirements

Bachelor’s degree (BS/BA) desired.
5+ years of related experience.
Certification is required in some areas.

Responsibilities

Define and communicate contract renewal and pricing policies to support ongoing customer retention and business objectives.
Review and update custom contract language to reflect evolving business needs and regulatory requirements.
Maintain and revise service guides, product documentation, and related materials to ensure accuracy and compliance.
Identify root causes and resolve system billing errors in collaboration with technical teams, ensuring timely and effective solutions.
Ensure ongoing compliance with internal audit and remediation requirements, maintaining rigorous standards across all product lines.
Plan and execute the retirement of features, offers, and products as appropriate, coordinating with cross-functional teams for seamless transitions.
Drive and improve processes to migrate customers from legacy to strategic products, partnering with other product managers to maximize migration rates and enhance customer experience.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone