Lead Product Liability Investigator
About The Position
Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us. What Drives Success Innovate your career. When you choose Lennox, you're getting the best. When you work at Lennox, you’re among the best. As a leading innovator of home and commercial, heating, cooling, refrigeration, air-quality, and related services, Lennox International is committed to helping our people innovate our products and their careers. This advanced level position will handle a variety of product investigations and serve as the corporate representative in Residential product litigation, as well as oversee management of internal and external product programs.
Requirements
- Requires a bachelor's degree in engineering, a related field, or an equivalent combination of education and experience.
- 8+ years/expert level experience in the HVAC industry.
- Advanced knowledge and experience in the installation, service, and application of residential HVAC and IAQ equipment.
- Exceptional verbal and written communication skills.
- Excellent investigative, analytical and interpretive skills.
- Ability to handle, and prioritize, multiple tasks/requests at one time.
- Strong organizational and time management skills with great attention to detail.
- Strong Interpersonal skills with the ability to work independently or in a team environment.
- Proficient in Microsoft Office Suite.
Nice To Haves
- Knowledge of NFPA 921 preferred.
- Experience with SAP preferred.
Responsibilities
- Develop in-depth knowledge of the manufacture, application, installation, and function of all products produced by Lennox.
- Educate outside experts (mechanical and/or electrical engineers) on the proper installation, servicing, and identification of parts related to Lennox.
- Successfully test for certification in National Association of Fire and Explosion Investigators within 1 year.
- Attend and participate in product investigations across North America, documenting specific aspects related to any Lennox products.
- Travel to perform investigations (50%-60%).
- Investigate & analyze Lennox products at fire and explosion events within residential sites.
- Document and photograph scenes and associated evidence in accordance with NFPA 921 and 1033.
- Prepare written reports, adequately reporting investigative findings.
- Research and respond to request for production, interrogatories, and depositions.
- Review and verify the accuracy of answers to written discovery regarding Lennox equipment.
- Provide expert testimony for court cases.
- Participate in product safety audits with our Product Development teams.
Benefits
- tuition reimbursement
- medical, dental, and vision insurance
- prescription drug coverage
- 401(k) retirement plan
- short-term disability insurance
- 8 weeks paid birthing leave
- 2 weeks paid bonding leave
- life and long-term disability insurance
- 12 days paid time off
- 2 paid well-being days
- 1 paid volunteer day
- 9 to 11 paid company holidays depending on the year
- 3 floating holidays per year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
