Lead Product Enablement Analyst

Mission US

110d•Remote

About The Position

We are seeking a Lead Product Enablement Analyst to join our team supporting Wheelhouse, Talage’s submission management platform. This role is primarily focused on ensuring the success of our customers—from onboarding to ongoing support—while also enabling them to get the most value from the Wheelhouse platform. In addition, this role will play a key part in working with Insurance Carriers to support the implementation and maintenance of integrations, ensuring stability, efficiency, and alignment with carrier requirements. This is a highly collaborative role, partnering with Sales, Engineering, Product, Carriers, and external distribution partners to ensure customer goals are met and integrations are seamless. The ideal candidate is customer-focused, proactive, and thrives in a fast-paced, solution-oriented environment.

Requirements

3–5+ years in Customer Success, Client Services, or Product Enablement, preferably in SaaS or insurtech.
Experience managing customer onboarding, adoption, and retention programs.
Comfortable working with technical teams and understanding integrations at a high level.
Strong communication, relationship-building, and problem-solving skills.
Ability to manage multiple priorities and proactively address customer and carrier needs.

Nice To Haves

Familiarity with insurance agency and carrier workflows (distribution, quoting, binding, integrations) strongly preferred.

Responsibilities

Assist with onboarding for new customers, ensuring a smooth and successful adoption of Wheelhouse.
Act as the primary point of contact for customers, providing guidance, training, and ongoing support.
Monitor customer usage and health, proactively identifying opportunities to improve adoption and satisfaction.
Gather and share customer feedback with Product and Engineering teams to influence product enhancements.
Develop and deliver training, documentation, and best practices to help customers and internal teams succeed.
Act as a subject matter expert on Wheelhouse, helping customers maximize platform value.
Support Sales with pre-sales demos, solution overviews, and onboarding planning.
Partner with insurance carriers and internal teams to facilitate the implementation of new integrations.
Assist in maintaining and optimizing existing carrier integrations to ensure stability and accuracy.
Troubleshoot customer or carrier-reported integration issues, collaborating with Engineering for resolution.
Communicate integration updates and requirements to internal stakeholders and customers.
Work closely with Sales to ensure a seamless transition from prospect to customer.
Collaborate with Product and Engineering to prioritize customer and carrier needs, ensuring the platform meets market demands.
Partner with external carriers and distribution partners to strengthen relationships and drive customer success.