Lead Process Technician, Amazon Leo

Amazon • Everett, WA

1d • $29 - $48

About The Position

We are seeking a dynamic and detail-oriented Lead Process Technician to join our
fast-paced warehouse environment. In this role, you will be responsible for
overseeing a team of technicians, coordinating between inbound and outbound
processes, and ensuring optimal productivity and efficiency. The ideal candidate
will have strong leadership skills, excellent problem-solving abilities, and a
keen eye for process improvement to drive our team's success in meeting service
level agreements and maintaining high customer satisfaction.

Amazon Leo is Amazon’s low Earth orbit satellite network. Our mission is to
deliver fast, reliable internet connectivity to customers beyond the reach of
existing networks. From individual households to schools, hospitals, businesses,
and government agencies, Amazon Leo will serve people and organizations
operating in locations without reliable connectivity.

As a Lead Process Technician, you'll play a vital role in managing daily
warehouse operations, working closely with our technicians to ensure smooth
operations. Your day involves monitoring inbound and/or outbound processes, from
coordinating inbound receiving to overseeing order fulfillment, while
maintaining service level agreements and quality standards. You'll act as a key
problem-solver, addressing urgent requests, and ensuring proper labor
distribution across different areas. The role requires constant communication
with various stakeholders to track performance metrics, and implement
adjustments to meet operational targets.

Requirements

• High school diploma, or equivalent
• Experience with enterprise systems including SAP, Oracle, and custom applications
• Experience leading teams
• Can lift loads of up to 49 pounds and carry them for short distances
• Lifting, standing, climbing, bending, grasping, sitting, pulling, pushing, stooping, stretching, and carrying are generally required to perform the functions of this position
• Standing up to 10 hours a day
• Ability to work flexible shift assignments, including overtime and weekends as required, in a 24/7 operation environment

Nice To Haves

• Knowledge of Lean Manufacturing
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Experience in an inventory or analytical role
• Experience within the aerospace, automotive, semiconductor, or electronic manufacturing fields

Responsibilities

• Mentor, lead and develop a team of technicians with a focus on safety, people, quality, planning and sustainability every day
• Monitor and report on key performance indicators and service level agreements
• Facilitate shift handovers and communicate important information to transportation, quality, planners, procurement, and other related departments to resolve problems
• Provide performance coaching and support to team members
• Oversee and coordinate inbound and/or outbound processes
• Ensure compliance with safety protocols and proper equipment usage
• Monitor and prioritize urgent requests and high-priority tasks
• Collaborate with your team on process improvements
• Maintain quality control and accuracy in the warehouse operations
• Ensure proper inventory management and storage practices
• Troubleshoot and resolve issues to maintain operational efficiency

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED