Lead Process Engineer

Wells Fargo Bank•Charlotte, NC

3d•Hybrid

About The Position

About this role: Wells Fargo is seeking a Lead Process Engineer within Workplace Technology. This is a high-visibility, high-impact role for a process leader who can turn complex delivery problems into simple, scalable ways of working that help teams move faster, with better quality and stronger control outcomes. You will partner with product, engineering, operations, risk, and control teams to map end-to-end flow, uncover waste and friction, and embed practices teams actually adopt. If you thrive in ambiguity, love building clarity from messy systems, and want your work to show up in faster delivery and stronger outcomes across Workplace Technology, this role is built for you. In this role, you will: Lead discovery on complex delivery problems by mapping current-state workflows across roles, handoffs, tools, and constraints, and pinpointing root causes. Make work easier and faster by documenting how work happens today, including exceptions and rework, then designing targeted simplifications that improve flow. Design future-state processes and reusable practices that scale across teams and align to Workplace Technology standards. Build business cases, quantify benefits, and maintain a prioritized improvement backlog that is ready for decision-making and execution. Partner with technology, operations, risk, and compliance teams to align improvements to strategy, governance expectations, and delivery realities. Define what success looks like, set baselines, and track outcomes using leading and lagging measures, including flow efficiency. Run pilots, coach teams, and land changes in day-to-day routines so improvements stick and scale. Drive consistency where it creates leverage, while enabling the right flexibility for different products and domains. Embed governance, risk, and security requirements into processes in ways that improve traceability and audit readiness without slowing teams down. Influence stakeholders at all levels to remove blockers, clarify ownership, and drive adoption, while delivering crisp executive updates on progress, risks, and systemic issues. Build and evolve a standard practice library and current-state practice inventory so teams have clear, reusable guidance to execute work consistently.

Requirements

5+ years of Process Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of experience documenting current-state and future-state maps and defined success metrics.

Nice To Haves

Hands-on experience using process mapping and improvement tools, including value stream mapping, SIPOC, and swimlane process maps.
Experience defining, baselining, and tracking flow and delivery metrics, including cycle time, lead time, work in progress, and flow efficiency.
Experience creating and maintaining a prioritized improvement backlog with clear problem statements, owners, and measurable outcomes.
Experience in a large-scale technology environment that supports employees through digital tools, devices, or technology-enabled services, with familiarity across collaboration platforms, workspace tools, device or asset management, service operations, or technology support functions.
Understanding of modern technology delivery and operations practices, including Agile methods, DevOps, software development life cycle, and continuous delivery, with experience improving end-to-end workflows spanning planning, delivery, operations, and support.
Resilience and maturity to change direction when priorities shift, make pragmatic tradeoffs, and keep teams moving toward outcomes.
Ability to analyze how tools, processes, roles, and handoffs interact and design improvements that simplify execution, supported by experience with Lean principles, value stream mapping, ITIL, or service management practices.
Experience embedding automation, data, reporting, or tooling into processes to improve visibility, reliability, and scale.
Strong communication and influence skills, including writing crisp guidance and driving adoption with cross-functional teams, even without direct authority.
Comfort operating in ambiguity, with experience coaching teams through pilots, iteration, and scaling new ways of working.

Responsibilities

Lead discovery on complex delivery problems by mapping current-state workflows across roles, handoffs, tools, and constraints, and pinpointing root causes.
Make work easier and faster by documenting how work happens today, including exceptions and rework, then designing targeted simplifications that improve flow.
Design future-state processes and reusable practices that scale across teams and align to Workplace Technology standards.
Build business cases, quantify benefits, and maintain a prioritized improvement backlog that is ready for decision-making and execution.
Partner with technology, operations, risk, and compliance teams to align improvements to strategy, governance expectations, and delivery realities.
Define what success looks like, set baselines, and track outcomes using leading and lagging measures, including flow efficiency.
Run pilots, coach teams, and land changes in day-to-day routines so improvements stick and scale.
Drive consistency where it creates leverage, while enabling the right flexibility for different products and domains.
Embed governance, risk, and security requirements into processes in ways that improve traceability and audit readiness without slowing teams down.
Influence stakeholders at all levels to remove blockers, clarify ownership, and drive adoption, while delivering crisp executive updates on progress, risks, and systemic issues.
Build and evolve a standard practice library and current-state practice inventory so teams have clear, reusable guidance to execute work consistently.