Lead, Proactive Trust & Safety Operations

Snap•Santa Monica, CA

4d•$111,000 - $196,000•Onsite

About The Position

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat , a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio , an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles . The Trust & Safety (T&S) Team plays an important role in protecting our Snapchatters from content that violates our terms of service or Community Guidelines while constantly embodying our values of Kind, Smart, and Creative. The T&S team helps create a safe platform experience so that all of our users around the world are empowered to enjoy their experience on our platform, every day. We’re looking for a Lead to join our growing proactive Trust & Safety Operations team at Snap! What you’ll do: Provide operational support for Snap’s proactive harm and abuse detection framework and to flex in to support the larger T&S team as needed. Keep a cool head under pressure, and is excited about cross-functional work with our Public Policy, Product and Engineering teams. Build and improve processes, and take a hands-on, innovative approach to helping keep Snapchatters safe. Become a subject matter expert in Snap’s proactive detection tools and services, and own projects from start to finish. Develop and maintain proactive detection rules Identify trends and patterns by reviewing reported content and conducting outside research Anticipate project risks, negotiate with decision makers, and balance business needs versus technical constraints Develop and conduct training for other T&S team members Enhance the team’s work through recommendations for optimizing tooling as well as process development and improvement Ensure that new product and workflow launches are properly planned for and supported Work with internal stakeholders to make sure Proactive Trust & Safety priorities are communicated clearly and backed up by strong data Serve as a consultative partner to our vendor team and provide subject matter expertise for processing all types of requests related to proactive detection with a high degree of quality and efficiency

Requirements

Comfort working within a content moderation environment, including frequent exposure to sensitive content
Ability to problem solve, both independently and with peers, and to structure ambiguous business challenges into actionable plans
Strong analytical skills, including working with large data sets to solve business problems, and providing practical business insights via data visualization software (Advanced EXCEL, Looker, Grafana, etc.)
Understanding of computer LOGIC and Syntax
Familiarity with machine learning and/or computer vision
Background working effectively with cross-functional teams and management
Excellent verbal and written communication skills, and ability to communicate effectively and appropriately within all levels of the organization
Ability to prioritize, focus and thrive in a dynamic work environment, and to adapt to evolving business needs
Ability to comfortably navigate ambiguity and gray areas, and confidently make decisions despite imperfect or incomplete information
Experience working with product and engineering teams to develop tools and solutions that improve trust across a platform or product
Ability to work flexible hours, including rotational weekends on-call
Bachelor’s degree, or 4 years of practical experience in lieu of a degree
5+ years of experience working with technical xfn groups and technology, such as machine learning or related fields, to investigate and resolve on platform safety issues
1+ years of experience in a leadership capacity
Ability to work a rotating weekends on-call as needed

Nice To Haves

1+ years of formal people management experience

Responsibilities

Provide operational support for Snap’s proactive harm and abuse detection framework and to flex in to support the larger T&S team as needed.
Keep a cool head under pressure, and is excited about cross-functional work with our Public Policy, Product and Engineering teams.
Build and improve processes, and take a hands-on, innovative approach to helping keep Snapchatters safe.
Become a subject matter expert in Snap’s proactive detection tools and services, and own projects from start to finish.
Develop and maintain proactive detection rules
Identify trends and patterns by reviewing reported content and conducting outside research
Anticipate project risks, negotiate with decision makers, and balance business needs versus technical constraints
Develop and conduct training for other T&S team members
Enhance the team’s work through recommendations for optimizing tooling as well as process development and improvement
Ensure that new product and workflow launches are properly planned for and supported
Work with internal stakeholders to make sure Proactive Trust & Safety priorities are communicated clearly and backed up by strong data
Serve as a consultative partner to our vendor team and provide subject matter expertise for processing all types of requests related to proactive detection with a high degree of quality and efficiency