Lead/Principal Product Designer, Agentforce Platform

Salesforce•San Francisco, CA

About The Position

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About Salesforce Salesforce is the Customer Company, inspiring the future of business with AI + Data + CRM. Our mission is to help every Trailblazer connect with customers in a whole new way. Guided by our core values, Trust, Customer Success, Innovation, Equality, and Sustainability, we believe technology, when designed with empathy and purpose, empowers people to create change that matters. About Agentforce Agentforce is a complete AI system that enables enterprises to build and deploy autonomous AI agents that work alongside employees across any company business function. Unlike chatbots and copilots that require constant human engagement, Agentforce agents use advanced reasoning to make decisions and take action independently – resolving customer cases, qualifying leads, optimizing campaigns, and handling complex workflows around the clock. Built on the trusted Salesforce platform, Agentforce doesn't just converse; it reasons, plans, and takes action. By grounding AI in the metadata and context of our Data Cloud, Agentforce delivers personalized experiences at scale and empowers humans to focus on high-value work, redefining what is possible in the enterprise. The Role As a Lead/Principal UX Designer for Agentforce, you will be a key contributor shaping the behavioral architecture that defines how Employee Agents interact across Salesforce. You will collaborate with design and technical leaders to define the patterns that guide how agents communicate, hand off work, use memory, and coordinate in real time. Your work will help establish industry-defining experiences that enable enterprise workforces to plan, execute, and collaborate effectively with autonomous agents. You'll work by making, using prototypes to explore possibilities, validate assumptions, and chart the path toward coherent, scalable agent experiences. Your contributions will help ensure agent behaviors and interactions scale across clouds, surfaces, and customer workflows, creating experiences that feel reliable, intentional, and valuable wherever they appear.

Requirements

Bachelor's or Master's degree in Human-Computer Interaction, Interaction Design, UX Design, or equivalent experience.
8+ years of experience as a Product/UX Designer, with a strong portfolio showcasing web and/or mobile application designs, ideally within enterprise software or SaaS.
Success working collaboratively in matrixed organizations and partnering across design, product, engineering, and executive stakeholders.
Experience leading projects end-to-end (timeline, scope, strategy).
Experience designing consumer-grade interfaces in enterprise or platform contexts.
Ability to design for complex, data-rich enterprise systems – solving for scale, not just single pages.
Comfortable working across different levels of fidelity, from experience models and flows, through lo-fi prototypes, to polished design comps and skilled in choosing when to use each.
Proficiency in a variety of prototyping tools, ranging from Figma to AI-driven environments like Cursor, to accelerate design exploration, explore interactivity and demonstrate technical feasibility.
Strong storytelling and influencing skills; able to align diverse teams around a shared vision.
Experience leveraging user research and analytics to inform design decisions.

Nice To Haves

Experience designing AI-driven interfaces across various modalities—such as conversational UIs, AI agents, or human-in-the-loop systems, with understanding of LLM capabilities and limitations, and ability to craft interaction patterns that align the constraints of AI reasoning and response generation .
Demonstrated ability to navigate high levels of ambiguity and fragmented landscapes.
Expertise in design systems, accessibility, and design operations at scale.
Technical Prototyping Fluency: Comfort reading and working with frontend code (HTML, CSS, JavaScript) to build functional prototypes using AI-assisted development tools, enabling rapid testing of interaction concepts beyond static mockups

Responsibilities

Pioneer agent interaction patterns
Define how autonomous agents communicate, coordinate, and collaborate with humans and each other across the Salesforce ecosystem. You'll contribute to the behavioral vocabulary that becomes the foundation for emerging enterprise AI experiences.
Prototype to learn and validate Use tools from Figma to AI-driven environments to rapidly bring ideas to life, test assumptions, and chart the path forward. Your prototypes will demonstrate what's possible and align teams around a shared vision.
Design for scale and coherence Craft interaction models and patterns that work across Salesforce, Slack, and the entire platform. You'll solve for consistency and intentionality in systems that serve millions of users across diverse workflows.
Build the future through vision and collaboration Guide teams from uncertainty to a shared north star through strong vision setting, storytelling, and principled design decisions. Partner with conversation designers, content designers, researchers, product managers, and engineers to create cohesive agent experiences, bringing diverse perspectives together around a common goal.
Elevate the team and the craft Mentor designers, share knowledge, and contribute to a rich collaborative design culture. Your impact will be measured by how well the experiences you create meet and exceed customer needs.