Lead, Pre-Cruise Revenue

Royal Caribbean Cruises Ltd•Miami, FL

22h•Onsite

About The Position

The Lead, Pre-Cruise Revenue will provide pricing and inventory decisions for the Pre-Cruise Planner (PCP) for all products offered on the platform (Beverage, Shore Excursion, Internet, Dining, Spa, Photo, etc.) for the Royal Caribbean International brand. This role plays a pivotal part in current and future system enhancements to ensure that the brand is maximizing revenue opportunities. The individual will be responsible for commercial ownership and execution excellence across all pre-cruise onboard revenue areas, driving strategic planning, pricing and promotion accuracy, team development, and the integration of AI-enabled tools to scale decision-making, forecasting, and execution.

Requirements

Bachelor’s degree required
Four to eight years related financial and business analysis experience and/or training; or equivalent combination of education and experience
Possess strong written and verbal communication skills and be able to work effectively with all levels of operational personnel
Exceptionally strong computer and analytical skills to include experience using Word, PowerPoint, and advanced level Excel
Strong attention to detail
Willingness to accept immediate product and project responsibility
Ability to successfully operate in a team environment
Excellent interpersonal skills and demonstrated professionalism
Ability to manage multiple projects and responsibilities at once

Nice To Haves

Knowledge of Hyperion, SQL, Essbase and business intelligence tools preferred

Responsibilities

Drive the development of annual business objectives for all onboard revenue areas, translating targets into clear strategic plans, priorities, and execution roadmaps.
Own end-to-end commercial health of the pre-cruise planner, ensuring pricing, promotions, inventory, and product setups perform as intended.
Develop and maintain pre-cruise KPI forecasts, proactively identifying risks and opportunities to revenue, conversion, and guest satisfaction.
Ensure all pre-cruise planner inventory and product codes are accurate, complete, and up to date across Beverage, Shore Excursions, Internet, Spa, Photo, and Onboard Activities.
Oversee all pricing changes (promotional and everyday pricing), ensuring accuracy, compliance, and alignment with commercial strategy.
Finalize and ensure successful execution of promotions, new product launches, and updates to existing products.
Perform quality assurance on frequent pricing and promotion changes to protect revenue integrity and guest experience.
Provide actionable reporting and analytics with clear recommendations to increase revenue, improve guest satisfaction, and reduce operational costs.
Lead the integration of AI-enabled tools and automation into forecasting, promo setup, reporting, and quality checks to improve speed, accuracy, and scalability.
Partner with Data Science, AI, and Digital teams to continuously evolve analytical capabilities and self-service tools for the broader team.
Lead, coach, and develop analysts and managers, fostering a high-performing team that balances strong execution with strategic thinking.
Set clear expectations, prioritize work, and ensure consistent delivery across competing initiatives.
Build team capability in analytics, commercial decision-making, cross-functional communication, and emerging AI tools.
Collaborate closely with Legal to develop and maintain appropriate terms and conditions for new offers and changes to existing products in the pre-cruise planner.
Communicate current offers and priorities to international markets, ensuring alignment to targets and timely execution.
Partner with Marketing, Digital, Operations, and Shipboard teams to ensure offers are positioned, executed, and supported effectively.
Lead ad hoc analysis and problem-solving as business needs arise.
Continuously identify process gaps and opportunities to simplify, standardize, and automate workflows.