Lead Practice Coordinator

LifeStance Health-posted 2 months ago
$20 - $24/Yr
Full-time • Entry Level
Miami Lakes, FL
5,001-10,000 employees
Ambulatory Health Care Services
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The Lead Practice Coordinator is responsible for the oversight of the front office daily activities for their assigned practice group locations, ensuring quality customer service to in-person and remote patients and clinicians. The role involves creating a positive work environment, conducting schedule preparation, monitoring phone queues, and leading the implementation of new processes. The Lead Practice Coordinator also provides exceptional customer service, manages front desk responsibilities, and supports clinicians and practice coordinators.

  • Create a positive work environment and support in-office clinician and staff engagement activities.
  • Conduct schedule preparation process for all patients to ensure paperwork and documentation is complete.
  • Perform general office duties to ensure the practice is running smoothly.
  • Monitor Practice Group phone queue operational monitoring.
  • Coordinate efforts across Practice Coordinators to ensure KPI achievement.
  • Lead the implementation of new processes at the practice level.
  • Fill in gaps for front office staff vacancies as needed.
  • Provide exceptional customer service to patients.
  • Manage front desk responsibilities including greeting and checking patients in/out.
  • Support patients with requests via phone, email, and/or portal.
  • Manage urgent requests and triage patient issues.
  • Collect co-payments and account balances at the time of service.
  • Complete insurance eligibility verification.
  • Provide general clinician support and assist with administrative questions.
  • Coordinate with clinicians regarding patient questions.
  • Support clinician schedules by auditing for appointment accuracy.
  • Troubleshoot workflow issues and implement workable solutions.
  • Lead onboarding and training for new Practice Coordinators.
  • Ensure front office coverage across the Practice Group.
  • Maintain a pleasant, secure, and motivational working environment.
  • Ability to multitask and prioritize duties.
  • Ability to work independently and as a team member.
  • Excellent communication skills, both written and verbal.
  • Proficient in using Computer Software Applications (Microsoft Office & EMRs).
  • Comfortable handling sensitive and confidential information (HIPAA).
  • Flexibility to travel between locations throughout the week.
  • High School or equivalent required; associates/bachelor's degree preferred.
  • 2+ years of demonstrated success in a healthcare operations role or 1+ year exceptional performance in a similar role.
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • AD&D insurance
  • Short and long-term disability insurance
  • Life insurance
  • 401k retirement savings with employer match
  • Paid parental leave
  • Paid time off
  • Holiday pay
  • Employee Assistance Program
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