Lead Power Distribution Technician - JW Marriott Tampa

Encore Global•Tampa, FL

10d•Onsite

About The Position

Intermediate level set up and operation of small to large-scale power distribution systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to a Power Distribution Supervisor, Operations Manager, Operations Director or Director of Event Technology. Responsible to “lead” or supervise others, when the supervisor is not present or available.

Requirements

High School Diploma or GED is required.
3+ years of customer service or hospitality experience is preferred.
3+ years of power distribution experience is preferred.
A valid driver’s license is required for team members in positions that may operate Company vehicles.
Ability to obtain ESTA PDT certification within first 12 months of employment

Nice To Haves

Bachelor’s degree is preferred.

Responsibilities

Timely and accurate setup, operation, and breakdown of intermediate power distribution equipment as listed in the technical qualifications section.
Inspect and maintain power distribution equipment and cabling.
Provide excellent service and strive to exceed the expectations and needs of internal and external customers.
Maintain a positive relationship with all clients through effective communication.
Meet with guests on site to ensure that their needs are met and the equipment setup is working properly.
Monitor events and checks in on customers throughout the day.
Understand and foster hotel/client relationship.
Understand the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
Handle equipment challenges and changes in a timely and professional manner.
Understand the technical aspects and the SOP”s for power distribution services.
Understand and practice OSHA, NFPA 70E and NEC power distribution safety and compliance.
Understand company processes, follows procedures and completes systems entry and paperwork accurately.
Use of equipment sheets to determine the equipment scheduled for set up and for strike.
Interacts with other staff and outside vendors for equipment.
Increases revenue by utilizing floor up-selling techniques.
Completes Navigator order entries and finalize invoices with clients, as needed.