Lead Pool Host (Halehouse)

Auberge Collection•Napa, CA

10h•Onsite

About The Position

Stanly Ranch, Auberge Collection is a luxury resort in Napa Valley, set on over 700 acres of vineyards and farmland. It features 135 cottage guestrooms and suites, a limited collection of Vineyard Homes and Villas, Halehouse spa, three dining venues including Bear, and various adventures. The resort captures the casual honest luxury of culture and cultivation, evolving from a working ranch to a deeply-rooted luxury destination. The Lead Pool Host (Halehouse) role is central to the Halehouse pool experience, focusing on connection, warmth, and elevated service. This position involves curating an intentional atmosphere, ensuring guests feel seen, and supporting teammates. The Lead Pool Host acts as the primary ambassador for the Halehouse pool experience, upholding Auberge’s Sequence of Service standards with genuine personality and care. The role also includes mentoring and coaching a team of Hosts, supporting new hire training, and championing a 'surprise and delight' culture. The Lead Pool Host will maintain a strong presence on the pool deck, anticipate guest needs, ensure seamless service flow, and maintain a safe, clean, and welcoming environment, demonstrating a deep understanding of in-house guests, resort offerings, and safety protocols.

Requirements

Current Food Handler’s Card required (must be obtained within 30 days of hire).
RBS – Alcohol Training Certification required (must be obtained within 30 days of hire).
Must be of minimum legal age to serve alcohol.
Demonstrated ability to lead, motivate, and develop a team in a fast-paced, guest-facing hospitality environment.
Strong interpersonal communication skills with a genuine passion for delivering exceptional, personalized service.
Ability to remain composed and solution-focused in high-volume or unexpected situations.

Nice To Haves

1–2 years of experience in a host, lead, or supervisory role within a luxury hotel, resort, or upscale food and beverage environment.
Familiarity with pool operations, seating rotation management, or spa/wellness environment protocols.
Experience with new hire onboarding, training facilitation, or peer coaching.
Working knowledge of resort management systems and guest communication platforms.
Bilingual communication skills are a plus.

Responsibilities

Conduct a thorough walk-through of the pool deck each morning, assessing cleanliness, organization, and overall readiness of the pool hut—setting the tone for an exceptional day before the first guest arrives.
Assign opening, closing, and side duties to the host team; supervise side work completion and confirm all stations are fully set up and guest-ready.
Ensure the correct number of menus are stocked and available at each station prior to the start of every shift.
Confirm chaise lounge placement aligns with deck assignments provided by management, maintaining the refined aesthetic and flow of the pool environment.
Review in-house guest reports daily, leveraging all available platforms and communication tools—to build awareness of guest names, preferences, celebrations, and special occasions (e.g., NG1, NG2).
Communicate with management on pool deck setup, anticipated challenges, and operational priorities to ensure every shift begins with clarity and intention.
Lead by example: step in to provide direct guest service whenever the moment calls for it and inspire the team through visible, hands-on leadership.
Welcome guests with warmth and genuine hospitality as they arrive for their pool experience; seat them thoughtfully according to guest preferences, availability, and the rotation chart.
Champion and co-create “surprise and delight” moments for guests throughout their time at the pool, celebrating milestones, personalizing interactions, and elevating the ordinary into the unforgettable.
Serve as the primary point of contact for all pool safety procedures, including oversight of AED equipment, flotation devices, and First Aid kits, ensuring all are operational, current, and inspection-ready at all times.
Maintain real-time communication with management regarding any guest concerns, service challenges, or operational changes that arise during the shift.
Proactively share relevant guest information with servers (including stay glitches, celebrations, and service preferences) and communicate delays from In-Room Dining, Basin Bar, and the Kitchen to ensure a seamless guest experience.
Bid guests a warm farewell as they depart, expressing genuine appreciation and extending a heartfelt invitation to return.
Provide direct guest service support as needed, demonstrating the Auberge standard and reinforcing a culture of collaborative, guest-first hospitality.
Close each shift by completing the proper closing checklist with care and thoroughness, including logging lost and found items, submitting maintenance glitches, and ensuring the overall cleanliness and readiness of the pool area for the following day.