Lead Plumbing Service Expert

Miller's Services•Gloucester, VA

20d

About The Position

Love the Plumbing industry? Thrive on solving problems and helping customers stay comfortable year-round? If you're a skilled troubleshooter with a passion for service, we want to meet you! Miller’s Services is looking for a Lead Plumbing Service Expert to deliver top-tier service by diagnosing and repairing residential plumbing systems with precision and care. This role empowers customers to make informed, confident decisions about their home comfort solutions. What We Offer Competitive pay, benefits, and opportunities to grow with us Incentive pay through bonus and spiff program The chance to make a big impact in a growing, family-owned business A supportive team that values safety, kindness, ownership, family and community Many advancement opportunities Retirement Plan with a company match Training and development Paid time off, Holiday pay & paid birthdays! What You’ll Do The Lead Plumbing Service Expert will serve our customers at the highest level. This position will diagnose and repair plumbing issues that lead customer to informed and confident decisions for their home.

Requirements

Over 3 years of experience with residential plumbing codes, coupled with a proven ability to make effective, on-the-spot decisions regarding troubleshooting, diagnostics and ultimate service of the plumbing systems
2 years of experience mentoring apprentices through training and skill development
Developed proven track record in plumbing systems including plumbing components, water heaters, replumbs, fixture replacements, pressure tanks, etc.
Clean, safe driving record
Highly organized with exceptional follow-through abilities
Strong verbal and written communications
High integrity with advanced social skills and ability to make solid connections
Competitive individual contributor who also loves to win as a team

Responsibilities

Complete all general plumbing in-home, service and repair calls
Establish customer rapport to sell the right products and services
Educate and assist customers in choosing the best finance options and maintenance plans
Understand your service criteria and hold yourself accountable for exceeding revenue goals
Show yourself as professional and knowledgeable to win new referrals and repeat business
Work alongside customer service and dispatch to ensure overall success of the business
Maintain a clean, organized job site and well inventoried truck
Participate actively in all training exercises, morning meetings, trade shows and retreats
Train and mentor apprentices to ensure quick, accurate repairs and installations
Be accurate and timely with invoices, timecards, curbside feedback and option sheet