Lead Plumber

Benjamin Franklin Plumbing•Redmond, WA

10d•$50 - $75

About The Position

Benjamin Franklin Plumbing of Redmond is seeking a highly skilled Lead Plumber to guide, support, and develop our team of residential service plumbers while also performing daily plumbing work as a key contributor in the field. This is a working leadership role . You will spend part of your time running calls, diagnosing issues, serving customers, and modeling best-in-class workmanship and the rest will focus on managing & coaching plumbers, owning performance metrics, training the team, and driving consistency across field operations. We’re looking for a leader who leads by example: technically strong, customer-centered, highly reliable, and passionate about helping other plumbers grow.

Requirements

Washington State PL01 or PL02 License (required)
5+ years of residential plumbing service experience
Comfortable using Service Titan
Valid driver’s license and clean driving record
Ability to pass background check and drug screening

Nice To Haves

Prior leadership, training, or lead-tech experience strongly preferred
Demonstrated ability to coach, motivate, and hold team members accountable
Strong customer service and communication skills
High standards of integrity, reliability, and punctuality

Responsibilities

Supervise, mentor, and support a team of residential service plumbers
Hold daily or weekly field meetings to communicate goals, updates, and expectations
Own key performance indicators (KPIs), including: Revenue and ticket goals Conversion rates Membership sales Warranty/quality performance Customer satisfaction scores
Provide regular coaching through ride-alongs, quality audits, and real-time field support
Support hiring, onboarding, and training of new plumbers
Promote a culture of safety, professionalism, and accountability
Deliver hands-on technical training and troubleshooting support
Develop plumbers’ skills in communication, customer service, pricing, and workflow efficiency
Identify performance issues and create improvement plans
Lead training sessions on new technologies, best practices, and company procedures
Run customer appointments daily, serving as a working field leader
Diagnose and repair residential plumbing issues, including
Provide clear and professional communication of problems, solutions, and pricing
Maintain clean, safe worksites and represent the company with professionalism in every home
Support emergency or escalated calls requiring advanced technical expertise
Coordinate with dispatch and office staff to ensure scheduling efficiency and team productivity
Ensure accurate documentation of work performed, materials used, and customer notes
Maintain company vehicles, equipment, and tools in top condition