Lead Platform Engineer

Transamerica•Philadelphia, PA

2d•Hybrid

About The Position

As a Lead Platform Engineer, you will set the technical direction for the design, build, and ongoing evolution of the organization’s software platforms. You will lead the configuration and customization of platform capabilities to meet business and technical requirements, while overseeing the development and lifecycle management of applications, workflows, and integrations. In this role, you will be accountable for the platform’s stability, security, performance, and scalability, architectural standards and best practices across teams. You will partner closely with stakeholders to translate business needs into robust solution designs, guide implementation decisions, and ensure platforms support long-term growth and operational efficiency. The Lead Platform Engineer is expected to champion automation, proactively identify improvement opportunities, and provide technical leadership in troubleshooting complex issues. Your leadership and expertise will enable the organization to streamline processes, improve service delivery, and elevate overall productivity through well-architected, resilient platforms.

Requirements

Bachelor’s degree in computer science, Information Technology, a related field or equivalent education/experience and 8–10+ years of related work experience
Demonstrated ability to lead the design and enforcement of monitoring standards in collaboration with application teams (AppDynamics, Elastic Stack, CloudWatch, Site24x7)
Extensive experience architecting, engineering, and scaling distributed telemetry pipelines (Elastic ingestion, data normalization, dashboards)
Expert level proficiency configuring alert normalization, enrichment, and correlation patterns at enterprise scale
Advanced experience with the Open Integration Hub, webhook based and API driven event ingestion
Deep understanding of the BigPanda incident lifecycle, correlation models, and automated routing to ServiceNow
Expert understanding of logs, metrics, traces, and observability concepts (APM, RUM, synthetic monitoring)
Proven ability to design, configure, and optimize AI driven workflows (automated incident analysis, similar incidents, change risk scoring)
Strong familiarity with vector DB concepts, enrichment pipelines, and generative AI guardrails
Advanced knowledge of SSO, OAuth, API Gateway patterns, and secured data flows
Expert level AWS experience (Lambda, S3, API Gateway, CloudWatch, IAM)
Demonstrated ability to interpret telemetry, identify patterns proactively, and influence engineering outcomes
Advanced AI Prompt Engineering Proficiency
Extensive experience interacting with large language models and incorporating them into platform workflows
Proven experience as a Lead Platform Engineer or similar role (i.e. M365, AWS, or Azure Engineer).
Expert understanding of cloud technologies, DevOps processes, and large-scale automation of services.
Extensive experience with CI/CD tools and practices (i.e. Jenkins, Azure Pipelines, etc.).
Advanced experience with automation and scripting tools (i.e. PowerShell, Graph API, etc.)

Nice To Haves

Hands on leadership experience with BigPanda and Biggy AI implementations
Deep expertise with Elastic and its advanced platform capabilities
Experience leading monitoring and logging integrations with ServiceNow at scale
Strong knowledge of security best practices in platform and cloud engineering
Advanced certifications in cloud platforms (GCP, AWS, Azure, M365).
Proven ability to mentor, coach, and technically lead engineers across teams

Responsibilities

Lead the design, development, and evolution of monitoring solutions in support of IT operations systems, infrastructure, and applications, Cloud and On premises.
Provide technical leadership for business and technical analysis and architectural reviews with customers.
Lead and continuously improve enterprise scale continuous integration/continuous delivery (CI/CD) processes and pipelines.
Drive strategy and implementation of automated monitoring and alerting across platforms and services.
Oversee the design and development of ingest pipelines, visualizations, and dashboard capabilities for structured and unstructured data.
Lead the design and implementation of triggered alert functionality, including on screen alerts and event integrations with ITSM and Event Management Platforms.
Provide escalation support and leadership for day-to-day Request and Incident ticket work as necessary.
Lead collaboration with stakeholders to gather requirements, develop solution designs, and ensure scalability, resiliency, and efficiency of platform architectures.
Establish and govern system guidelines, process documentation, and training materials for the organization.
Proactively assess and lead responses to emerging requirements and ambiguous technology decisions.
Lead and coordinate IT and business unit projects related to platform and collaboration solutions, including acquisitions, divestitures, and migrations.

Benefits

Compensation
Benefits
Competitive Pay
Bonus for Eligible Employees
Benefits Package
Pension Plan
401k Match
Employee Stock Purchase Plan
Tuition Reimbursement
Disability Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Employee Discounts
Career Training & Development Opportunities
Health and Work/Life Balance Benefits
Paid Time Off starting at 160 hours annually for employees in their first year of service.
Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
Adoption Assistance
Employee Assistance Program
Back-Up Care Program
PTO for Volunteer Hours
Employee Matching Gifts Program
Employee Resource Groups
Inclusion and Diversity Programs
Employee Recognition Program
Referral Bonus Programs