Lead - Physician Office Specialist

Mayo Clinic • Jacksonville, FL

94d

About The Position

The Lead Physician Office Specialist is responsible for oversight of daily front office activities, including management of provider resource calendars. Manages patient access by facilitating resource calendar availability. Collaborates with Office Supervisor, RN Lead, Providers, Operations Administrator, and other allied health professionals to facilitate effective/efficient operations. Responsible for the supervision and training of other personnel in the performance of Physician Office Specialist activities. Responsible for coordinating and supporting the ongoing needs of patients, physicians, employees and the institution through a variety of front office functions, while also filling the role of Physician Office Specialist and back up Medical Secretary. Maintains regular contact with other internal departments, ie Radiology, Laboratory, Registration, Medical Records, Appointment Offices, etc. for the purpose of exchanging information, providing instruction, problem resolution and service. Serves as point of contact for customer service recovery inquiries. Participates in planning, organizing, and resource management to ensure efficiency in the work unit. Communicates and interprets institution and department policies, information, changes and ongoing developments under the direction of the Office Supervisor. In addition, the Lead Physician Office Specialist has the responsibility to serve as the liaison with the physician chair and administration to perform operational activities.

Requirements

• Associates degree in healthcare, business, communications or related field
• Two years of experience in Mayo front office operations or five years experience in healthcare
• Knowledge of CPT and ICD-9 coding and medical terminology

Nice To Haves

• Bachelor's degree in healthcare, business, communications or related field
• Progressive responsibility within front office operations
• Knowledge of multiple electronic applications supporting front office operations, including Microsoft Excel and Word
• Excellent written and oral communication skills
• Strong organizational skills with the ability to function independently
• Excellent customer service skills
• Strong interpersonal and critical thinking skills
• Ability to manage multiple tasks/priorities
• Flexibility in hours to meet work area demands

Responsibilities

• Oversight of daily front office activities
• Management of provider resource calendars
• Facilitation of patient access by managing resource calendar availability
• Collaboration with Office Supervisor, RN Lead, Providers, Operations Administrator, and other allied health professionals
• Supervision and training of other personnel in Physician Office Specialist activities
• Coordination and support of ongoing needs of patients, physicians, employees, and the institution
• Maintaining contact with internal departments for information exchange and problem resolution
• Point of contact for customer service recovery inquiries
• Participation in planning, organizing, and resource management
• Communication and interpretation of institution and department policies and changes
• Liaison with physician chair and administration for operational activities

What This Job Offers

• Industry: Hospitals
• Education Level: Associate degree