Lead Phlebotomist

Corewell Health • Ludington, MI

139d

About The Position

Coordinates activities in the laboratory support areas. Consistently create an exceptional experience with each contact, via inbound and outbound calls, online chat, email, etc. Adheres to established procedure and quality guidelines in support of Patient Access Services Center performance indicators, as well as Corporate values and codes of excellence.

Requirements

• High School Diploma or equivalent.
• 3 years of relevant experience in laboratory support services, customer service, or related.
• CRT-Clinical Lab Assistant (CLA) - ASCP American Society for Clinical Pathology preferred.
• Or CRT-Medical Lab Assistant (MLA) - ASCP American Society for Clinical Pathology preferred.
• CRT-Phlebotomy Technician - NHA National Healthcareer Association preferred.
• LIC-Driver's License - STATE_MI State of Michigan SHGR Outpatient Phlebotomy, St. Joseph Outpatient Phlebotomy Laboratory Client Services required.

Nice To Haves

• Associate's Degree in a health care related field.

Responsibilities

• Coordinates all support area needs for the laboratory, as well as all Lab/Path Assistant functions.
• Role models and acts as a resource to others related to duties of assigned support area.
• Establishes service priorities, work routines, work flow patterns, and monitors work flow to ensure prompt and efficient delivery of services.
• May be required to serve at multiple SH locations during a given shift (Site dependent).
• Communicates, collaborates, and acts as a liaison with support staff, management, members of the health care team and others in order to facilitate continuity and coordination of services.
• Facilitates quality monitoring activities of support staff.
• Coordinates all scheduling which may include payroll editing.
• May handle telephone inquiries for the laboratory providing technical explanations and interpretations when necessary.
• May serve as a resource for specimen collection and handling questions, forensic drug testing, point of care testing and other pertinent laboratory specialties.
• May prepare specimens for reference laboratory testing according to laboratory protocol and Federal shipping guidelines ensuring specimen integrity, appropriateness of specimen and volume, accurate test orders and test information.

Benefits

• Comprehensive benefits package to meet financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and more.
• Optional identity theft protection, home and auto insurance, pet insurance.
• Traditional and Roth retirement options with service contribution and match savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees