Lead, Pharmacy Technician

ChenMed•West Philadelphia, NC

2d•$19 - $26•Onsite

About The Position

We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Lead, Pharmacy Technician is responsible for monitoring and prioritizing the medication dispensing workflow at the market level for all Medication and Pharmacy Technicians. In accordance with state and federal regulations, the incumbent in this role assists the Medication/Pharmacy Techs as well as, physicians and clinicians in the performance of dispensing functions under the Physician Dispensing protocol while adhering to company policies and procedures. He/She facilitates the implementation of policies and procedures and ensures compliance with quality standards. The Lead, Pharmacy Technician ensures that Medication/Pharmacy Technicians have the resources and training necessary to perform their jobs effectively.

Requirements

Knowledgeable and trained on all medication dispensing processes under the Physician Dispensing protocol in accordance with state and federal regulations
Knowledge of ChenMed, JenCare and or Dedicated Senior Medical Centers products, services, standards, policies and procedures
Ability to maintain a high level of confidentiality
Excellent planning and time management skills
Ability to work independently and collaboratively
Ability to communicate and work well with providers, patients and other team members in a professional manner
Great interpersonal, problem-solving and customer service skills
Excellent verbal and written communication skills
Detail-oriented with excellent documentation skills
Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
Ability and willingness to travel locally 80% of the time; regionally and nationwide (up to 20%) to assigned markets for training, med dispensing support and periodic check-ins
Spoken and written fluency in English

Responsibilities

Participates in and assists with implementing processes that improve Medication Adherence in our Centers.
Aids in the implementation of pharmacy objectives as determined by market leadership in partnership with the corporate Medication COE team.
Takes part in the employment cycle of Pharmacy/Medication Techs by participating in the recruitment process, screening of candidates and interviews.
Provides day-to-day oversight of Pharmacy/ Medication Techs led by the Care Supervisors in partnership with the Center Manager.
Trains new and existing personnel on medication dispensing and medication adherence processes.
Meets with Med/Pharm Techs on a weekly basis or as needed to ensure a successful and efficient Medication Adherence/HEDIS Part D program.
Collaborates with the Market Clinical Manager to balance Pharm/Med Tech staffing across the market to ensure adequate coverage.
Reviews medication incident reports and identifies opportunities for improvement to prevent future errors.
Escalates significant issues to the attention of market leadership with recommendations for solutions while maintaining open communication with Medication COE for additional support, tools and resources.
Collaborates with market leadership to support the growth and development of Med/Pharm Techs by providing continual feedback regarding performance.
Participates in quality self-assessments.
Participates in the development of action plans for identified areas of opportunity.
Meets with Medication COE, HEDIS and Clinical Operations/Quality on a monthly basis or as needed to report feedback.
Performs other duties as assigned and modified at manager’s discretion.