Lead Pharmacy Technician

Heartland Community Health Center•Lawrence, KS

5h•$22 - $26

About The Position

This position is part of the clinical team. The lead pharmacy technician is responsible for assisting the pharmacist in providing patients with friendly, efficient, and timely delivery of pharmaceutical services. The lead pharmacy technician will assist the Director of Pharmacy with inventory maintenance, training of new staff, 340B compliance, and the Medication Assistance Program.

Requirements

High School Diploma or equivalent
KS Pharmacy Technician License required
Nationally Certified by taking/passing the PTCE
Minimum five (5) years of pharmacy experience preferred
Maintain Continuing Education as required
Customer service oriented; patient centered focus that promotes minimizing barriers to obtaining medications for patients
Social and cultural sensitivity appropriate to ethnically and economically diverse patient and employee base
Demonstrate knowledge of the rationale of appropriate patient care
Must be able to maintain good inter-personal relationship with co-workers and other members of the health care team and the organization
Communicates through appropriate channels and follows proper chain of command for patient complaints
Must be organized and able to manage/prioritize tasks to meet deadlines, adapts to change in a positive manner, able to work as a part of a team
Computer skills to navigate Microsoft products, pharmacy management system and EHR software; eClinicalWorks experience preferred
Organizational skills
Ability to handle emergency situations calmly and effectively
Be courteous and respectful when interacting with patients and family members
Maintain patient confidentiality in accordance with organization’s policy and procedure and HIPAA requirements
Good communication skills in speaking and in writing
Must be able to work well with others in a close environment
Knowledge of prior authorizations and billing prescription insurance
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
Requires sufficient visual acuity to be able to read and write and operate equipment common to this position
Required to read, write and speak English
Requires sufficient hearing level to be able to effectively communicate with people directly or by telephone
Physically able to stand, sit, ambulate, has dexterity in hands

Responsibilities

Interact face to face with public and staff-actively engaging and finding ways to assist patients in accessing medications
Actively maintains inventory, including ordering, applying order, returning, shelving, and managing on-hand quantities and overstock.
Maintains active pharmacy and clinic administered medication stock supplies
Provides training to newly hired technicians and is a resource for trained technicians
Facilitates recall information to patients, as needed
Operates cash register, handling cash and other tenders of payment such as vouchers, debit and credit cards and balancing registers
Answers the telephone, responding to questions and requests
Maintaining and updating referral documentation
Responsible for maintaining clinic medication orders
Assists the Director of Pharmacy with completing insurance audits
Performs all duties, services, and documentation in full compliance with Heartland Community Health Center policies and procedures
Maintains and applies knowledge of the 340B program, sliding fee scale, and referral prescriptions
Assists the Director of Pharmacy with 340B program compliance, as necessary
Manages the Medication Assistance Program, including assisting patients and care teams with applications, application processing, medication ordering, and program reporting
Assists the pharmacist with filling new and refill prescriptions
Prepares prescriptions for delivery or to be mailed, as needed
Assists the pharmacist with MTM, as needed
Performs additional duties as assigned