Lead Pharmacy Tech - Customer Service

PharmScript • Somerset, NJ

353d • $22 - $23

About The Position

PharmScript is one of the nation's leading pharmacies, partnering with long-term and post-acute care facilities to supply medications to thousands of residents and patients. When you join the PharmScript family, you join the ranks of more than 2,000 dedicated people across the country who help to get safe, accurate, and timely medication to those who need it most. We're looking for a Lead Pharmacy Technician-Customer Service to join our PharmScript team within our Customer Service department. In this role, you'll provide support to the customer service supervisors and perform daily functions. The ideal candidate will have strong attention to detail and is an effective communicator. They are always a team player, eager to jump in where needed and collaborate with others to support the goals of the pharmacy and needs of customers.

Requirements

• High school degree or GED is required
• Must be registered Pharmacy Technician in applicable state
• Minimum 6 months customer service experience in Long Term Care
• Previous Retail Pharmacy and Hospital Pharmacy experience accepted
• Knowledge of Brand Name/Generic medications
• Moderate to advanced computer skills required
• Professional demeanor with excellent communication skills
• Strong Framework/DocuTrack knowledge preferred
• Able to work independently as well as in a diverse, team environment

Nice To Haves

• Strong problem-solving skills
• Effective communicator
• Quick and independent learner

Responsibilities

• Assist Customer Service Supervisor as necessary
• Triaging of incoming phone calls from Nursing Facilities
• Processing of verbal requests for medication
• Providing status or confirmation of medication delivery
• Troubleshooting
• Outgoing clarifications of medication orders and patient demographic data
• Coordination of incoming Medication Orders both via fax and by electronic interface

Benefits

• Medical, Prescription Drug, Dental, and Vision coverage for you and your eligible dependents
• Maternity care program and infertility services
• Tax-favored Health Savings Accounts, Healthcare, and Dependent Care Flexible Spending Accounts
• EAP Assistance Program with 24/7 access to free counseling, legal guidance, and financial resources
• 15 PTO days annually and 6 paid/floating holidays
• 401(k) retirement planning with company match
• Transit/Parking Spending Account
• Employee Life and Accidental Death & Dismemberment, Short/Long-term Disability, Critical Illness, Accident, and Hospital Indemnity plans are available for you and eligible dependents
• Legal & Identity Theft Protection Programs
• Employee Discounts: Instant savings on hundreds of products and services
• Pet Insurance
• Employee Support Program to eligible employees in times of urgent need
• Pay Transparency: PharmScript's compensation is based on multiple non-discriminatory, individualized factors including but not limited to experience, job-related knowledge, education, skills, and office/market location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees