Lead, People Advisory

HSBC • New York, NY

3d

About The Position

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position. The purpose of this role is to lead the People Advisory team within the US market, including responsibility for Canada ServCo as part of the People Advisory vertical within the People Solutions and Advice function. As our People Advisory Lead you will: Lead a team of c10 People Advisory Managers in the People Advisory team across the U.S, with a particular focus on shifting the culture of the team from reactive case management support to proactive business coaching on People issues. This will involve utilising data and case management insights more effectively to identify and progress opportunities to enhance customer outcomes Manage stakeholders and engagement with the Head of People, US and others on the People Leadership team such as Senior Business Partners and the Head of Performance and Reward Develop and provide comprehensive advice and guidance on ER matters, including individual business change programs (including advice and guidance on employment legal matters and supporting employees and managers) Oversee the development of processes and supporting documentation to implement policies effectively, including specifying key controls Lead the team to deliver training sessions for managers and internal teams to enhance the understanding of policies and best practices Lead the team to provide exceptional support and guidance to Line Managers and employees by addressing queries effectively, ensuring clarity and understanding in service delivery Report on governance related controls effectiveness and operational delivery, providing insights for improvement Ensure that potential risks are identified and mitigated and engaging with the appropriate team for support and escalation as required. Contribute to risk stewardship as required by People solution lead Engage in ongoing process reviews to ensure the delivery teams are effectively managed, and that processes are efficient, standardized, and aligned with best practices

Requirements

• Experience leading teams through change
• Experience advising on a full range of employee relations issues
• Experience advising on international employee relations issues
• Experience and knowledge of service KPI’s
• Strong written and verbal communication skills
• Experience in risk management
• Delivering training to teams, and coaching teams for high performance
• Experience of reporting on control effectiveness and operational delivery
• Experience working with senior stakeholders and ability to communicate and influence at a senior level
• Experience of leading teams offshore and in multiple locations in the U.S.

Responsibilities

• Lead a team of c10 People Advisory Managers in the People Advisory team across the U.S, with a particular focus on shifting the culture of the team from reactive case management support to proactive business coaching on People issues. This will involve utilising data and case management insights more effectively to identify and progress opportunities to enhance customer outcomes
• Manage stakeholders and engagement with the Head of People, US and others on the People Leadership team such as Senior Business Partners and the Head of Performance and Reward
• Develop and provide comprehensive advice and guidance on ER matters, including individual business change programs (including advice and guidance on employment legal matters and supporting employees and managers)
• Oversee the development of processes and supporting documentation to implement policies effectively, including specifying key controls
• Lead the team to deliver training sessions for managers and internal teams to enhance the understanding of policies and best practices
• Lead the team to provide exceptional support and guidance to Line Managers and employees by addressing queries effectively, ensuring clarity and understanding in service delivery
• Report on governance related controls effectiveness and operational delivery, providing insights for improvement
• Ensure that potential risks are identified and mitigated and engaging with the appropriate team for support and escalation as required. Contribute to risk stewardship as required by People solution lead
• Engage in ongoing process reviews to ensure the delivery teams are effectively managed, and that processes are efficient, standardized, and aligned with best practices

Benefits

• As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow.
• We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment.
• You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives.
• You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC.
• We value difference.
• We succeed together.
• We take responsibility.
• We get it done.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees