Lead Peer Navigator

Healthcare in Action•West Hollywood, CA

2d•$24 - $36

About The Position

At Healthcare in Action, we serve patients experiencing homelessness through an innovative “street medicine” approach by contracting with Medicare and Medicaid health plans as well as hospitals and health systems. Street medicine entails using a medically equipped van to deliver medical care directly to people experiencing homelessness in locations such as parking lots, encampments, and parks. Street medicine entails using a medically equipped van to deliver medical care directly to people experiencing homelessness in locations such as parking lots, encampments, and parks in the West Hollywood, CA area. The Lead Peer Navigator supports members who are experiencing/ are at risk of experiencing homelessness with managing their own health. Assist in motivating behavioral changes in patients to improve health outcomes in members through education, peer support, and the relaying of shared experiences. The Lead Peer Navigator will both provide direct care as described above and mentorship and guidance to a team of up to 5 other Peer Navigators working for Healthcare in Action.

Requirements

Associate degree or equivalent experience
5+ years of related experience.
Performs work under direct supervision.
Handles basic issues and problems and refers more complex issues to higher-level staff.
Ability to work in a dynamic, outdoors environment.
Ability to work independently as well as part of a team
Ability to organize effectively
Ability to prioritize multiple and competing tasks.
Ability to communicate effectively, including articulating one’s own relevant personal experiences
Excellent oral communication skills, as well as strong interpersonal skills.
Maintenance of reliable transportation
Proficiency in operating a computer, including logging into and maneuvering around multiple systems such as online timesheets (time and attendance) and call center software
Technical Expertise
Problem-Solving skills
Oral and written communication skills
Ability to foster teamwork
Customer/client orientation
Tuberculosis Screening Needed
Must have a valid CA driver's license and reliable transportation with minimum state liability insurance.

Responsibilities

Build rapport with members by communicating personal experiences with a goal of increasing the likelihood of positive behavior changes.
Coach members to create and implement strategies that minimize risks associated with the identified common health conditions and behaviors
Connect members to appropriate programs to address barriers to care and to enhance compliance
Link members to local, county and state services
Follow up with members and serve as a member advocate
Accompany members to medical and social services appointments that fall outside of the street medicine unit
Introducing systems to promote self-management & self-efficacy
Update members’ Plan of Care after every street medicine encounter
Document all required information in the care management system during phone calls with members
Complete and submit a Monthly Audit Checklist
Schedule encounters based on member’s acuity level using the Healthcare in Action electronic health record system
Provides leadership and mentorship to Peer Navigators on the Healthcare in Action team
Sr / Lead Role (prioritizes assignments, provides assistance, scheduled work, but does NOT directly supervise

Benefits

Base salary range: $23.51 - $35.65 per hour
Medical, Dental, Vision coverage
An annual employee bonus program
Robust Wellness Program
Generous paid-time-off (PTO)
11 paid holidays per year, plus 1 additional floating holiday
Excellent 401(k) Retirement Saving Plan with employer match.
Robust employee recognition program
Tuition reimbursement
An opportunity to become part of a team that makes a difference to our members and our community every day!