Lead, Payment Risk Operations

Roblox • San Mateo, CA

74d

About The Position

As a Lead, Payment Risk Operations on the Developer Exchange Team, your primary role is to act as a crucial support system for our vibrant Creator community. Your core responsibility is to facilitate a seamless process for Creators to convert their earned virtual currency into real-world money. You will work in a small but supportive team. The Lead, Payment Risk Operations reports directly to the DevEx Payment Manager. This is a remote-eligible role.

Requirements

• 5-7+ years in payments, risk, compliance, owning operational workflows, leading projects, and managing large-scale payment systems, with proven experience solving complex cases.
• Demonstrated ability to assess complex data, identify fraud patterns, and develop effective mitigation strategies.
• Advanced proficiency with data analysis and visualization tools (Tableau, Excel/Google Sheets).
• Hands-on experience with payment processing platforms (e.g. Tipalti), CRM systems (e.g., Zendesk), and identity verification tools (e.g., Veriff) are highly preferred.
• Deep understanding of the payments ecosystem and associated regulatory frameworks, including AML regulations, KYC/CIP requirements, and sanctions screening.
• Outstanding written and verbal communication skills, with the ability to articulate complex payment and risk issues clearly to Creators, internal stakeholders, and leadership.
• Demonstrated ability to lead projects, influence cross-functional partners, and guide junior team members.

Responsibilities

• Process and approve high-value payments through our external processor (Tipalti), identifying and resolving systematic issues to improve efficiency and accuracy.
• Execute in-depth investigations into anomalous money movements and potential money laundering activities (AML), investigating sophisticated abuse vectors such as regional pricing abuse, item exploits, and unauthorized resale.
• Develop and refine risk rules and policies to manage community and business risk without hindering legitimate user growth.
• Generate actionable analysis on the size and scope of emerging threats to help inform the product and engineering roadmap for new defenses.
• Conduct manual reviews and own the end-to-end validation for high-risk accounts and transactions within our ecosystem.
• Manage and verify complex tax documentation (W-8/W-9) for domestic and international payees during mass payment cycles to ensure full compliance.
• Monitor payment SLAs, analyze performance, and propose workflow improvements to enhance chargeback win rates and reduce payment friction.
• Act as a primary escalation point for sensitive Creators communications regarding payment disputes, account security, and compliance issues, providing clear and empathetic resolutions.
• Partner cross-functionally with Safety, Legal, Engineering, and Finance teams to surface insights, codify new abuse policies, and answer critical business questions.
• Mentor junior specialists by providing expert guidance on complex cases and fostering a culture of excellence within the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Administrative and Support Services