Lead Payment Posting Specialist

Mack Building Co. • Allentown, PA

14d

About The Position

Leads a team of colleagues that are primarily responsible for the accurate and timely processing of payments and adjustments electronic and manual for both insurance and self-pay accounts in accordance with established guidelines outlined within organizational policies and procedures. Monitors staff performance (ex. productivity, quality) and meets regularly with colleagues to review results and to identify ways to improve performance in an effort to enhance revenue. Manages all payment posting issue requests in a timely manner and identifies opportunities for additional training and/or process improvement. Works closely with Department Supervisor/Manager to communicate all posting related work flow issues.

Requirements

• High School Diploma/GED
• 3 years Experience in accounts receivable, healthcare, health insurance, or equivalent operations environment. and
• 1 year Hospital or Physician payment posting both electronic and manual
• Working knowledge of 3rd party payment and payment processing procedures.
• Computer literacy especially with Microsoft Office Suite, demonstrating proficiency in MS Excel, Word and Outlook.
• Requires close attention to detail and the ability to handle multiple tasks simultaneously.
• Ability to meet deadlines and work with frequent interruptions.
• Demonstrates strong leadership, the ability to effectively manage and embrace change, effective decision-making, and delegation of tasks.
• Required to attend and pass DOE and LVHN Revenue Cycle Training within 6 months from the date of hire.

Nice To Haves

• Associate's Degree

Responsibilities

• Leads team responsible for the accurate and timely processing of payments and adjustments, both electronic and manual.
• Conducts quality reviews of batches to ensure accuracy, identify posting errors, and identify opportunities for process improvements.
• Conducts desk side sessions with colleagues to review productivity and quality and address any questions/concerns regarding work flow. Escalates any procedural changes to Supervisor/Manager, as appropriate.
• Works collaboratively with Supervisor/Manager to develop or update educational material for colleagues as procedures are enhanced or new procedures developed.
• Conducts initial training and education for colleagues, re-education sessions for existing colleagues, and remedial training as errors are identified.
• Monitors accounts in the PLB work queue and outstanding ERA files to ensure that they are addressed in a timely manner (e.g. by month end).
• Researches outstanding manual batches as identified by reconciliation or follow up teams and reports issues to Supervisor/Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED