Lead Patient Transport Specialist- 40 hours weekly/ 1st shift- Battle Creek

Bronson Battle Creek•Battle Creek, MI

39d•Onsite

About The Position

The Lead Patient Transport Specialist plays a critical role in ensuring the safe, timely, and efficient movement of patients throughout the hospital. This position serves as the front-line coordinator of the Patient Transport team, supporting daily operations and driving process excellence. With a focus on high-demand areas such as Emergency Department (ED) transfers, inpatient discharges, and PACU-to-unit transitions, the Lead Specialist helps reduce delays, improve throughput, enhance the patient experience, and serve as a point person for front-line leaders and team members. This role is responsible for monitoring transport demand in real-time, coordinating team response, and ensuring that transport operations are running smoothly servicing procedural departments to maintain on time appointments for adjacent departments. The Lead Patient Transport Specialist is a process expert and a key contributor to hospital-wide service excellence and length-of-stay improvement initiatives.

Responsibilities

Monitor and manage the transport job queue and assignments to ensure timely response and alignment with hospital throughput goals.
Serve as the on-site lead for the transport team, providing guidance, support, and real-time problem-solving.
Escalate issues and collaborate with clinical teams to resolve barriers to patient movement.
Coordinate and execute new transport assignments from the ED to diagnostic and procedural areas (e.g., CT, MRI, lab).
Oversee inpatient discharges and PACU-to-unit transfers, ensuring safe and efficient handoffs.
Support round-trip transports for procedures and testing.
Act as the subject matter expert for transport workflows, equipment handling, and documentation standards.
Identify opportunities for operational improvement and collaborate with leadership to implement changes.
Ensure compliance with policies and safety procedures.
Mentor, train, and onboard new and existing specialists.
Promote a culture of accountability, service excellence, and continuous improvement.
Support morale and team cohesion through daily engagement and recognition.
Maintain high standards of professionalism and compassion when interacting with patients, families, and staff.
Communicate effectively with nursing units, procedural areas, and support services.
Document transport activities accurately and adhere to infection prevention best practices while ensuring equipment and designated areas are clean and maintained.