Lead Patient Services Representative (PSR) - Kenwood ENT

Mercy Health • Cincinnati, OH

1d • Onsite

About The Position

Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 40 Work Shift: Days/Afternoons (United States of America) Lead Patient Services Representative Supervises daily workflows in the front office. Assists with planning, development and implementing proper changes needed to improve the needs of the community and the organization. Works with the Manager for implementation of business strategies for the department. Oversees training and education for all clinical staff. May provide input into hiring decisions and assist with performance appraisals of associates. Responsible for scheduling of employees, and working in conjunction to provide high quality, productive services with other team leaders/employees. Reviews schedule daily for staffing adjustment to meet workload, coverage and productivity demands. Monitors performance improvement program reports/recommendations and ensures that appropriate action is taken to meet organization and departmental standards. Inspects area daily for compliance with policies, procedures, regulations and standards and will work with the Practice Manager on the corrective action process when violations occur. Provides input regarding new hires and development/education of current employees in the department. Provides for orientation, in-service training and continuing education opportunities to department employees to assure their continued technical proficiency. Monitors day-to-day progress and results of assignments. Delivers timely and objective feedback on accomplishments. Performs orientation and annual performance evaluations for team members. Coaches, counsels, trains employees to further development and provides input to manager for employees in corrective action (CAP). Works effectively with others on various teams to develop cooperation and teamwork toward solutions which generally benefit all involved parties; creates strong morale and spirit in his/her team. Looks for alternative ways to work with others that will create improved collaborative results and working relationships. Seeks the input of group members and encourages their participation. Promotes unity, collegiality, and displaying and change in the office by promoting supportive behavior and displaying a positive attitude. Protects patient rights of confidentiality and privacy at all times. Promotes and follows the written office policies and procedures and standards. Participates in performance improvement projects of office as assigned by the Office Manager. Mercy Health is an equal opportunity employer. As a Mercy Health associate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. We believe your best is yet to come. At Mercy Health, we celebrate the human side of health care, uniting individuals from all walks of life. We'll ask a lot of you, but we'll give a lot back, as well. Whether you’re called to bedside care, patient support, community service or operations and administration, there’s a place for you here. Because if there's one thing we know for certain, it's that good works start with great people. We’ll support and empower you to bring your best – in service of our patients and our Mission.

Requirements

• Must have three years of registration/unit secretary experience
• High school diploma or GED required.

Responsibilities

• Supervises daily workflows in the front office.
• Assists with planning, development and implementing proper changes needed to improve the needs of the community and the organization.
• Works with the Manager for implementation of business strategies for the department.
• Oversees training and education for all clinical staff.
• May provide input into hiring decisions and assist with performance appraisals of associates.
• Responsible for scheduling of employees, and working in conjunction to provide high quality, productive services with other team leaders/employees.
• Reviews schedule daily for staffing adjustment to meet workload, coverage and productivity demands.
• Monitors performance improvement program reports/recommendations and ensures that appropriate action is taken to meet organization and departmental standards.
• Inspects area daily for compliance with policies, procedures, regulations and standards and will work with the Practice Manager on the corrective action process when violations occur.
• Provides input regarding new hires and development/education of current employees in the department.
• Provides for orientation, in-service training and continuing education opportunities to department employees to assure their continued technical proficiency.
• Monitors day-to-day progress and results of assignments.
• Delivers timely and objective feedback on accomplishments.
• Performs orientation and annual performance evaluations for team members.
• Coaches, counsels, trains employees to further development and provides input to manager for employees in corrective action (CAP).
• Works effectively with others on various teams to develop cooperation and teamwork toward solutions which generally benefit all involved parties; creates strong morale and spirit in his/her team.
• Looks for alternative ways to work with others that will create improved collaborative results and working relationships.
• Seeks the input of group members and encourages their participation.
• Promotes unity, collegiality, and displaying and change in the office by promoting supportive behavior and displaying a positive attitude.
• Protects patient rights of confidentiality and privacy at all times.
• Promotes and follows the written office policies and procedures and standards.
• Participates in performance improvement projects of office as assigned by the Office Manager.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support
• Benefits may vary based on the market and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees