Lead Patient Service Representative

Solis Mammography•Pearland, TX

12d•Onsite

About The Position

Looking to elevate your career? Join us! Work Location: 10970 Shadow Creek Pkwy, Suite 190, Pearland, TX 77584 Work Hours: Full-Time, 40 hours per week, Monday-Friday, 6:45am-3:30pm Department Highlights: Strong focus on compassion and providing quality care. Collaborative team culture with supportive leadership. Commitment to operational excellence. Qualifications At Solis Mammography, we save lives. We shape the future of women’s health. We are empowered, appreciated, and part of something bigger. Together, we deliver compassionate, exceptional care. Every patient. Every time. Our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation's leader in breast health services, our commitment to providing excellence in patient care is realized at every level of our organization.

Requirements

Minimum of two years’ experience in healthcare or patient care required
High School diploma
Ability to read, write, and comprehend simple instructions and short correspondence
Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions
Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time
Forms strong working relationships within the team
Strong computer skills using Microsoft Office Suite required

Nice To Haves

Two years of healthcare registration or customer service experience preferred
Basic knowledge of medical terminology preferred
Prior supervisory experience preferred

Responsibilities

Manages daily operations of the front desk.
Verifies and or inputs patient information (demographic, insurance, and patient contact information) into the system 100% of the time.
Participates in front office and company training as scheduled.
Manages team members on a daily basis ensuring compliance with company policies, guidelines and procedures.
Trains new Patient Service Representatives and monitors front office processes to ensure policies are followed.
Creates and maintains frequent communication and positive relationship with team members as evidenced by surveys and turnover.
Monitors front desk staffing levels and ensures appropriate coverage relative to budget and patient volume.
Communicates team member coaching and counseling opportunities to Center Director.
Completes incident reports on an as needed basis.

Benefits

Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Supplemental Maternity Pay, Backup Child/Adult Care as well as other unique benefits.

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