Lead Patient Service Representative - Outpatient Rehab

Hartford Healthcare•Farmington, CT

About The Position

High school diploma or equivalent required; Associates' or Bachelor’s degree in a clinical or business field preferred. 3 years’ experience as a Patient Service Representative. Bilingual (highly preferred). We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment . Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common\: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. Hartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut. We provide rehabilitation services across the continuum - acute care hospitals, long term care facilities, sub-acute rehabilitation, homecare, outpatient centers, and in community settings such as senior centers, work sites, and schools and colleges. We offer over 30 outpatient locations with a variety of specialists, including oncology, women’s health, sports medicine, physical therapy, occupational therapy and speech language, we are known for our commitment to high quality, customer focused outcomes. Position Overview: This position will oversee our Hartford and Bloomfield clinics The Lead Rehab Patient Service Representative serves as resource and mentor to Patient Service Representatives and provides guidance and coaching for improved performance. Provides training to new employees or for new tasks to existing employees. Responsible for providing professional customer service to ensure operational efficiency and promote a positive patient experience. Additional responsibilities include Patient Scheduling, Pre-Registration, Registration, Insurance Verification, Insurance Authorization, and ensures patients have been cleared for Rehab Outpatient office visits. Requires understanding of Rehab procedures, and patient history requirements for Rehab procedures. Travels between Rehab Outpatient sites regularly

Requirements

High school diploma or equivalent required
3 years’ experience as a Patient Service Representative
Requires understanding of Rehab procedures, and patient history requirements for Rehab procedures.
Travels between Rehab Outpatient sites regularly

Nice To Haves

Associates' or Bachelor’s degree in a clinical or business field preferred.
Bilingual (highly preferred)

Responsibilities

Provides training to new employees or for new tasks to existing employees.
Serves as resource to colleagues on issues/questions and provides guidance.
Coaches for improved performance by providing appropriate feedback.
Provides coaching and training to Patient Service Representative Staff.
Tracks metrics for sites and report out on key metrics during weekly huddle.
May update dashboard as necessary.
Meets one-on-one with Patient Service Representatives regularly.
Plan content/present for PSR newsletter and PSR meetings to educate PSRs on changing insurance processes.
Performs Patient Service Representative tasks as needed.