Lead Patient Service Rep

Nemours • Deptford Township, NJ

81d

About The Position

Nemours is seeking a PSR to join our team. Responsible for organizing and operating the office systems related to appointment scheduling, patient intake including data verification, charge entry and cash collection, statistical tracking office communications, word processing and filing of patient records.

Requirements

• High School diploma or equivalent
• 2 years minimum medical experience
• Computer/typing skills required
• Clerical experience in a physician's office preferred
• EPIC experience preferred

Responsibilities

• Receive patients in a professional and caring manner.
• Gather and update information regarding demographics and insurance in a respectful and confidential fashion.
• Schedule and confirm appointments.
• Obtain authorization and pre-certification.
• Document and follow up on referrals.
• Document and follow up on no-shows and cancellations.
• Answer telephone using proper phone etiquette and direct calls accordingly.
• Maintain content and organization of medical records.
• Register patients, collect payments from patients, post charges according to procedures, provide receipts and appropriately document all financial transactions. This includes cash reconciliation and bank deposit preparation.
• Order clerical and clinical supplies and maintain records.
• Monitor waiting rooms and keep patients informed as to schedule delays.
• Advise families regarding obtaining Medicaid coverage and/or Nemours Financial Assistance for their children.
• Assist with arrangements for transportation.
• Assist with patient flow.
• Prepare office communications.
• Participate in quality improvement activities.
• Filing of patient charts, correspondence and related documentation scan documents into EPIC.
• Maintain inventory of supplies and forms.
• Open and sort mail, lab reports and consultation reports. Stamp 'received' and distribute for Provider review.

Benefits

• Medical/Dental/Vision Insurance
• Tuition Reimbursement/Continuing Education Support
• 403(b) Retirement Plan
• Paid Time Off (PTO)
• VTO (Volunteer Time Off)
• 6 paid holidays
• Professional/Clinical growth opportunities
• Work Life Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED