Lead Patient Representative - BMH ED

Bronson Healthcare

128d

About The Position

This position monitors the day-to-day operations of the Patient Access Central Scheduling Team. Utilizes leadership skills to support staff, solve problems, and make decisions. Leads and coordinates education of the scheduling staff. Oversees the quality and quantity of workflow to ensure completion of work assignments.

Requirements

• High school diploma or GED.
• Prefer previous referral experience.
• Prior Epic experience helpful.
• Knowledge of medical terminology, and CPT, ICD-10 coding.
• Excellent computer skills (i.e. Microsoft Office, Medic).
• Ability to facilitate a team and be a team member.
• Ability to identify opportunities for improvement.
• Problem-solving skills to critically analyze data and recommend alternative plan of action.
• Excellent verbal and written communication skills.
• Ability to maintain positive customer service.
• Ability to establish effective working relations with office staff and employees in a team environment.
• Must maintain the highest level of confidentiality.
• Effective prioritization skills and ability to manage time independently.

Nice To Haves

• Experience in healthcare access management.
• Certification as a Certified Healthcare Access Associate (CHAA) within 24 months of hire.

Responsibilities

• Monitor day-to-day operations of the Patient Access Central Scheduling Team.
• Utilize leadership skills to support staff, solve problems, and make decisions.
• Lead and coordinate education of the scheduling staff.
• Oversee the quality and quantity of workflow to ensure completion of work assignments.
• Orient, train, and provide education for staff related to scheduling and registration processes.
• Act as a subject matter expert for the organization by providing guidance.
• Facilitate the resolution of problematic situations and inform appropriate leadership of action taken.
• Review reports (productivity and quality).
• Identify and address areas of improvement in scheduling process and provide recommendations to improve procedures.
• Make recommendations for changes when necessary.
• Provide suggestions and give input into both short and long term departmental plan.
• Work closely with Patient Access and Radiology Leadership, staff and IT to ensure understanding of the scheduling process and responsibilities.

Benefits

• Community-owned, not-for-profit health system.
• Largest employer and leading healthcare system in southwest Michigan.
• State-of-the-art technology and evidence-based processes.
• Ranked by Forbes as one of America’s Best-In-State Employers (2022-23).
• Ranked by Newsweek as one of America’s Greatest Workplaces for Women (2023).
• Ranked by the National Association for Business Resources as one of the 2023 Top 101 Best and Brightest Companies to Work For.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees