Lead Patient Relations Specialist

P3 Partners • Gastonia, NC

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About The Position

Greater Charlotte Oral and Facial Surgery is a trusted leader in advanced oral and maxillofacial care, serving patients throughout the Charlotte, Steele Creek, and Gastonia areas. Our expert team specializes in a full range of surgical services, from dental implants and wisdom teeth removal to complex jaw surgery and cutting-edge facial cosmetic procedures. With state-of-the-art facilities and a commitment to excellence, we provide personalized, patient-centered care in a welcoming environment—helping our patients restore function, enhance aesthetics, and improve their overall quality of life.? As we expand our operations, we’re hiring team-oriented, positive individuals?who thrive in customer-facing roles and bring excellent communication skills to our growing practice. Additional Details: Must be willing to travel between our Gastonia, Pineville, and Steele Creek offices Why Join Us? Competitive wages Low-cost medical insurance Zero-premium dental and vision insurance Employer F.S.A./H.S.A. contributions 401(k) with company match Generous PTO, paid holidays, and personal time Seasonal bonuses and company/partner discounts Employer-paid basic life insurance Voluntary insurance benefits Educational Assistance Wellness program and employee assistance program Weekday, daytime-only schedule with early-out Fridays! Join our growing team and be part of a practice that values both patient care and employee well-being. Position Summary: To provide patient-facing customer service in a fast-paced and professional environment.

Requirements

• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Excellent organizational skills
• Must possess adequate computer skills
• Must be detail-oriented
• Must maintain professionalism at all times
• Must maintain training/ continuing education requirements
• Ability to function in fast paced and/ or stressful work environment
• Must adhere to company policies and procedures and safety guidelines
• High School Diploma or equivalent required
• Customer service experience
• Frequent sitting and squatting
• Frequent bending and twisting
• Must be willing to travel between our Gastonia, Pineville, and Steele Creek offices

Responsibilities

• Provides customer service support to patients
• Scheduling appointments
• Conducts patient check in/ check out
• Scans/ files
• Collects patient payments
• Maintains clean and professional working environment, including the waiting room
• Answers patient phone calls
• Confirms appointments
• Assists with charting
• Confirms patient insurance
• Maintains strict confidentiality
• Ensures exceptional customer experience
• Any duties required to maintain patient flow and any other extra duties as assigned

Benefits

• Competitive wages
• Low-cost medical insurance
• Zero-premium dental and vision insurance
• Employer F.S.A./H.S.A. contributions
• 401(k) with company match
• Generous PTO, paid holidays, and personal time
• Seasonal bonuses and company/partner discounts
• Employer-paid basic life insurance
• Voluntary insurance benefits
• Educational Assistance
• Wellness program and employee assistance program
• Weekday, daytime-only schedule with early-out Fridays!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED