Lead Patient Meal Services

BJC HealthCare • St. Louis, MO

7d

About The Position

Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center.
The Department of Food and Nutrition at Barnes-Jewish Hospital consists of Patient, Retail and Catering Service areas on both the North and South Campus.¿ This includes patient meal and Clinical Nutrition Services, Queeny Tower Restaurant, three Cafeterias and three Coffee Bars.¿ It is the role of the department to serve the needs of patients, visitors and employees with excellent customer service.¿ Our qualified staff services the patients' nutritional needs during their hospital stay according to specified guidelines to improve their clinical status and assist in the healing process.¿ Opportunities are available for all skill levels from entry-level positions to licensed and/or certified management positions.
The Patient Services Lead will be responsible for all activities within the assigned area including assisting the supervisor/manager with daily operational functions of the patient services area, training and direction of staff, conducting inspections to evaluate adherence to quality control standards, monitoring diet compliance, monitoring patient and nursing satisfaction, and food quality.

Requirements

• High School Diploma or GED
• 2-5 years

Nice To Haves

• 5-10 years
• < 2 years Supervisor Experience
• ServSafe Certification

Responsibilities

• Assists department management in coordinating and achieving department goals.
• Works various positions where needed to ensure quality and timely delivery of service.
• Assists with assigning work tasks, monitoring employee performance and schedules, completing and monitoring quality control logs, training employees and building an effective work unit.
• Evaluates patient meal selection, dietary restrictions/allergies, tray completion, tray delivery, and tray retrieval process on a daily basis ensuring that work unit follows proper diet protocols, safety guidelines and sanitation guidelines.
• Responsive to patient’s needs at all times. Resolves patient concerns or complaints immediately and/or reports needed assistance to supervisor as appropriate.

Benefits

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED