LEAD PATIENT CARE CRD-INFUSION
About The Position
The Lead Infusion Center Patient Care Coordinator is responsible for coordination and supervision of scheduling and registrations occurring in the Infusion Centers. The lead Infusion Center Patient Care Coordinator is responsible for scheduling accurate and timely appointments and modeling Premier Health’s core values by providing excellent, quality customer experiences for Infusion Center patients, families and partners. This position requires a detailed knowledge base in scheduling, registration, the Infusion Center department and billing practices, as well as an understanding of how these areas impact the workflow throughout the departments and organization. The Lead Infusion Center Patient Care Coordinator is responsible for monitoring and enforcing policies and procedures, monitoring the accuracy of registration and scheduling data entered by associates, ensuring that proper patient experience protocols are followed, monitoring in basket pools, clearing issues in various registration and billing work queues. The position requires the ability to independently plan, schedule, organize and respond appropriately on a wide variety of subjects and situations. Involvement in departmental and interdepartmental process improvement teams will be expected.
Requirements
- High School completion/ GEDHigh School completion / GED
- 1-3 years of job-related experience 1 - 3 years of job-related experience
- One year of scheduling experience, strong clinical knowledgeRequired: One year of scheduling experience, strong clinical knowledge
- Demonstrated customer contact/ interaction skills.
- Clear concise verbal communication skills.
- Examples of complex decision making
- Insurance, Prior Authorization, Epic Cadence, Epic Prelude, Epic Beacon, managaing work queues Insurance, Prior Authorization, EPIC Cadence, Epic Prelude, Epic Beacon, managing workqueues.
- Excellent interpersonal and communication skills.
- Strong organizational and problem-solving abilities.
- Ability to multi-task and manage multiple projects.
- Ability to work independently and as part of a team.
- Must be able to handle complex questions on the fly.
- Demonstrated proficiency in Microsoft Office products including Word and Outlook.
- Must demonstrate exceptional skills in customer relations, quality thinking, productivity, teamwork, phone etiquette, and knowledge of general hospital services.
- Must demonstrate ability to effectively determine priorities and plan staff workday without routine and constant supervision.
- Must be able to multitask between heavy phone volume, multiple computer programs, and frequent interruptions
- Ability to work under pressure while interacting in a helpful and courteous manner.
Nice To Haves
- Associate degree preferredAssociate Degree N/A
Responsibilities
- Coordination and supervision of scheduling and registrations occurring in the Infusion Centers.
- Scheduling accurate and timely appointments
- Modeling Premier Health’s core values by providing excellent, quality customer experiences for Infusion Center patients, families and partners.
- Monitoring and enforcing policies and procedures
- Monitoring the accuracy of registration and scheduling data entered by associates
- Ensuring that proper patient experience protocols are followed
- Monitoring in basket pools
- Clearing issues in various registration and billing work queues.
- Independently plan, schedule, organize and respond appropriately on a wide variety of subjects and situations.
- Involvement in departmental and interdepartmental process improvement teams
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
