Lead Patient Care Coordinator (Front Desk, Lead)

Upperline Health•Oviedo, FL

36d•Onsite

About The Position

Upperline Health launched in 2017 and is one of the nation's leading comprehensive and coordinated lower extremity healthcare organizations. Upperline Health provides the highest quality integrated health services to more patients in need through a skilled and compassionate team. We specialize in targeting patients at risk of developing complications and intervening earlier with an innovative care management approach to prevent more serious consequences. Upperline Health is based out of Nashville, TN and currently has practices in Alabama, California, Florida, Georgia, Indiana, and Tennessee. We put patients at the center of value-based care. About the Lead Patient Care Coordinator Role Upperline Health is seeking an energetic, compassionate, and driven Lead Patient Care Coordinator who will be responsible for our Oviedo office. The Lead Patient Care Coordinator will assist our physicians in delivering comprehensive health services in the clinic setting and will lead the clinic with a range of clinical and administrative tasks. Candidates must be flexible problem solvers and collaborative team players who are eager to take ownership of patient care and the success of the clinic. Ideal candidates will have podiatry or orthopedic understanding.

Requirements

Previous experience as a Patient Care Coordinator.
Excellent computer skills and strong knowledge of medical terminology
Previous experience working in an EMR - preferably athenahealth EMR.
Must be an effective communicator with excellent grammar and interpersonal skills.
Exceptional customer service orientation featuring an empathetic, compassionate, and professional demeanor with each interaction.
Demonstrated experience as a motivated and dedicated team leader with a stable work history.
Reliable transportation and the ability to pass a background check and drug test is required.

Nice To Haves

Podiatry or Orthopedic clinic experience preferred.

Responsibilities

All the responsibilities outlined in the patient care coordinator role.
Deep understanding of Upperline's comprehensive care program, Upperline Plus, and responsible for patient enrollment and engagement efforts in collaboration with broader care team
Responsible for daily coverage in clinic and working with other Clinic Leads in market to staff all clinics appropriately.
Responsible for recruiting and hiring of non-provider clinical roles, performance management, employee and doctor experience, new employee on boarding and minimizing turnover.
Accountable for clinic key performance indicators - clinical, operational, and financial - in collaboration with Regional Manager.
Facilitate clinic daily huddles with all members of the clinic team each day.
Responsible for clinic referral conversion, monitoring of physician schedule templates, and adherence to scheduling cadence for high-risk patients.
Maintain a strong positive culture in the clinic; build trust and respect within the team.
Assist regional leadership with implementing and maintaining key corporate initiatives and objectives within the clinic setting.
Perform monthly audits of the clinic operations as well as the EMR documentation.
Accountable for the clinic patient experience measured by net promoter score.
Responsible for clinic and equipment licensure.
Travel to surrounding area clinics to provide support if needed.
Make timely and high-quality decisions.