Lead Patient Accounting

TriHealth • Norwood, OH

7d • Onsite

About The Position

At TriHealth, our corporate team thrives on a service-oriented mindset grounded in inclusivity, innovation, and collaboration. We cultivate a supportive culture where every team member is valued, empowered, and given a true sense of belonging. When you join us, you become part of a community that invests in your personal well-being and your professional future. You’ll experience meaningful growth and development opportunities, excellent benefits, and a workplace where people actively support one another and share best practices every day. Here, your contributions matter—and together, we make a lasting impact. Location: TriHealth Norwood Forest Offices Schedule: Full-time position: 80 hours bi-weekly Day shift No weekends, holidays, or on-call commitment Incentives & Benefits: We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement. https://careers.trihealth.com/what-we-offer/benefits Minimum Job Requirements: High School Diploma or GED Degree or GED (Required) 3 - 4 years’ experience in related field (Required) Must be able to problem solve claim and payer issues Leadership qualities to direct the day-to-day workflows for the staff Other ICD-9, ICD-10, and CPT terminology (Required) Job Overview: The Team lead for Patient Accounting primary role is to oversee and support the work of Patient Account Specialists. This individual is responsible for collaborating efforts with team members to resolve complex accounts and questions. This position serves as a day-to-day resource for the Specialists and will report to Supervisors/Managers any issues that need resolved to help facilitate claim adjudication and improve workflows.

Requirements

• High School Diploma or GED Degree or GED (Required)
• 3 - 4 years’ experience in related field (Required)
• Must be able to problem solve claim and payer issues
• Leadership qualities to direct the day-to-day workflows for the staff
• ICD-9, ICD-10, and CPT terminology (Required)

Responsibilities

• Oversee the daily operations of the patient accounts department, ensuring efficient and accurate processing of all transactions, this may include all or some of the following processes: patient billing, collections, posting of all incoming payments and denials to correct patient accounts.
• Provides guidance, training, and support to ensure high-quality service and compliance with organizational policies.
• Identifies areas for process improvement and implement changes to enhance efficiency and effectiveness within the department.
• Ensures any process improvements are documented and shared.
• Consistently meets monthly productivity and quality goals set by individual department.
• Acts as a role model for professional conduct, consistently adhering to the TriHealth Way of Serving, Always Behaviors, and Trihealth policies.
• Performs additional responsibilities as directed by the supervisor to provide support and assistance to the team, this may include all or some of the following tasks: leading team huddles, rounding with team members, preparing and analyzing reports to ensure team members are following policies and procedures with billing practices, group and 1:1 training, and conducting quality reviews).

Benefits

• competitive shift differentials
• opportunities for professional growth
• comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees