Lead Patient Access Representative | Family Medicine | 40hrs/week
About The Position
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. Must be able to function as a resource for employees, internal departments, and outside customers. Familiar with all areas of the department and can fill in, answer questions, and assist in resolving issues within the department. Must be able to work independently without much supervision and accept accountability for individual tasks. Excels in customer service skills. Assists with new employee orientation and serves as a mentor. May provide oversight of work tasks and adjust staffing to ensure appropriate coverage due to absences or lack of float coverage. Assists with on-going department education and training. May develop training curriculum and materials to ensure that departmental training needs are met. May facilitate change and ensure adoption of new processes. Demonstrates analytical decision-making, information gathering, presentation, project management, group facilitation and training skills. May assist in managing productivity and department reports.
Requirements
- High school diploma or equivalent preferred
- Two years of One Chart or similar electronic medical records (EMR) experience required
- Five years of customer service experience preferred
- Previous healthcare experience required
Nice To Haves
- Associate degree preferred
Responsibilities
- Lead responsibilities
- Phone coverage
- Checking in patients
- Rescheduling appointments as necessary
- Function as a resource for employees, internal departments, and outside customers
- Fill in, answer questions, and assist in resolving issues within the department
- Assist with new employee orientation and serve as a mentor
- Provide oversight of work tasks and adjust staffing to ensure appropriate coverage due to absences or lack of float coverage
- Assist with on-going department education and training
- Develop training curriculum and materials to ensure that departmental training needs are met
- Facilitate change and ensure adoption of new processes
- Assist in managing productivity and department reports
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
