Lead Patient Access Representative | Physical Therapy/Nutrition Services/Endocrinology/Rheumatology/Allergy | 40 hrs/wk

Sanford Health•Fargo, ND

17h•$19 - $29

About The Position

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. Must be able to function as a resource for employees, internal departments, and outside customers. Familiar with all areas of the department and can fill in, answer questions, and assist in resolving issues within the department. Must be able to work independently without much supervision and accept accountability for individual tasks. Excels in customer service skills. Assists with new employee orientation and serves as a mentor. May provide oversight of work tasks and adjust staffing to ensure appropriate coverage due to absences or lack of float coverage. Assists with on-going department education and training. May develop training curriculum and materials to ensure that departmental training needs are met. May facilitate change and ensure adoption of new processes. Demonstrates analytical decision-making, information gathering, presentation, project management, group facilitation and training skills. May assist in managing productivity and department reports. Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [email protected]. Be the Spark: Connect, care and create healthier tomorrows. Summary Must be able to function as a resource for employees, internal departments, and outside customers. Familiar with all areas of the department and can fill in, answer questions, and assist in resolving issues within the department.

Requirements

High school diploma or equivalent preferred.
Two years of One Chart or similar electronic medical records (EMR) experience required.
Previous healthcare experience required.

Nice To Haves

Associate degree preferred.
Five years of customer service experience preferred.
Previous Epic, healthcare and medical terminology experience preferred.

Responsibilities

Function as a resource for employees, internal departments, and outside customers.
Fill in, answer questions, and assist in resolving issues within the department.
Work independently without much supervision and accept accountability for individual tasks.
Assist with new employee orientation and serve as a mentor.
Provide oversight of work tasks and adjust staffing to ensure appropriate coverage due to absences or lack of float coverage.
Assist with on-going department education and training.
Develop training curriculum and materials to ensure that departmental training needs are met.
Facilitate change and ensure adoption of new processes.
Demonstrate analytical decision-making, information gathering, presentation, project management, group facilitation and training skills.
Assist in managing productivity and department reports.