Lead Patient Access Representative (010826.1) FULL TIME

Bitterroot Health Human Resources•Hamilton, MT

About The Position

Are you ready to work where breathtaking mountain views meet exceptional care? At Bitterroot Health, we combine the beauty of Montana's Bitterroot Valley with our commitment to high-quality, personalized healthcare. As the largest employer in Ravalli County, Bitterroot Health is deeply woven into the fabric of the Bitterroot Valley, offering accessible care and building lasting relationships with our neighbors. Nestled between the Bitterroot and Sapphire Mountains, our location offers not only rewarding careers but also a lifestyle enriched with outdoor adventures, from hiking to fishing, in one of Montana's most stunning regions. Our Employee Connections & Wellness Team is dedicated to supporting our staff by providing resources and activities that promote occupational, physical, emotional, social, and inclusionary well-being. We believe that your happiness is key to success, which is why we also host regular employee gatherings to foster community and connection. Grow with us! From tailored pathway training in nursing, laboratory, and surgical departments to scholarships and tuition reimbursement, we are invested in your success. Join a team recognized for excellence! See for yourself HERE! Named a 2025 top 20 in the nation Critical Access Hospital by the National Rural Health Association. Voted 'Bitterroot’s Best Employer' in 2022 and 2023, we were also honored as the #1 Employer of Choice for large companies in Montana in 2022. If you're passionate about making a difference in healthcare while enjoying the unmatched beauty of Montana, Bitterroot Health is the place for you. Discover the rewarding career you deserve—apply today! Lead Patient Access Representative opportunity in beautiful Hamilton, Montana!! Patient Access Representatives (PAR) provides customer-service coverage in the medical clinic facilities and/or ancillary departments of Marcus Daly Memorial Hospital, and assumes the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Manager, this position performs imperative duties, including but not limited to appointment scheduling, registration, insurance verification, and telephone coverage, data entry, filing protected health information (PHI), patient referrals, and point-of-service collections, while maintaining patient relations, customer satisfaction, and Marcus Daly’s financial solvency.

Requirements

High school diploma or GED required
Minimum two years hospital/physician office experience preferred
Prior scheduling, patient accounts, unit clerk, or medical assistant experience preferred
Strong problem solving techniques and interpersonal skills—including ability to communicate effectively both orally and with written word
Familiarity with MDMH registration and billing systems
Ability to work under time pressure while interacting in a helpful, courteous manner with a high degree of patient contact
Demonstrated ability to multi-task between heavy phone volume, multiple computer systems, and frequent interruptions; must have the ability to handle ongoing face-to-face contact with patients and staff while functioning in a busy medical office environment with limited workspace
Effective at adjusting to change, prioritizing duties, handling stress, and communicating face-to-face with employees, patients, and physicians when necessary