Lead Patient Access Representative - Orthopedic Surgery - Waterloo Medical Center - Full Time

Trinity Health • Waterloo, IA

7d

About The Position

Join the MercyOne Family! We are looking to hire a Lead Patient Access Representative As a Lead Patient Access Representative at MercyOne, you Coordinate the computerized scheduling application and process for the entire clinic enterprise. Provides training to staff and assists with changes/upgrades of computer software. Coordinates the telephone system for clinics by monitoring the Navigator software, providing training to staff, and assisting with changes/upgrades to the phone system. Adheres to Mercy One performance expectations and performs all defined services and other related duties in accordance with the mission, vision and values of Mercy One.

Requirements

• High School plus specialized training (min. 6 months – 2 years): Completion of Medical Secretary program and/or equivalent training and education
• Minimum of 2 years’ experience working with provider schedules.

Responsibilities

• Maintains the scheduling application for the computer software.
• Works with physicians and clinic managers in establishing provider schedules.
• Maintains scheduling operations, (i.e., running schedules, opening and closing schedules).
• Assists managers in collecting scheduling data.
• Acts as the master scheduler for the clinic enterprise and serves as a resource post implementation.
• Acts as consultant to the Patient Access Assistant who maintains the scheduling activities
• Update and maintains provider call schedule.
• Creates provider weekly schedule based on provider availability.
• Communicates to all associates and departments where provider is located.
• Unlocks cupboards and re-distributes office documents.
• Maintains patient recall database and reports.
• Distributes recall letters to scheduling staff to complete.
• Orients and trains on scheduling application and phone system.
• Contacts providers annually to review and upgrade templates, appointment types and other individualized information contained in their schedule.
• Annually moves the end dates of all current providers ahead and keeps a record of all providers listed in the system and the end date of their schedules.
• Maintains alphabetical and numerical lists of all current providers in the system..
• Ensures that new employees are oriented to department/job/software and that initial competency is assessed and documented.
• Provides ongoing training on equipment and procedural changes as needed.
• Coordinates activities with the Patient Access Assistant to support the needs

Benefits

• Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!
• Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees