Lead Patient Access Representative

Adventist Health • Roseville, CA

21h

About The Position

Coordinates the day-to-day activities and management of patient and outpatient
access services, such as pre-registration, registration, admissions, payment
collection, and other functions. Assumes responsibility for communication
systems within departments. Provides guidance to staff within the latitude of
established work area and policies. Works on assignments that are considerably
difficult requiring judgment in resolving issues or in making recommendations.
Works with sensitive and confidential information, often involving the
interpretation of policies and procedures to guide use.

Nice To Haves

• High School Education/GED or equivalent: Preferred
• Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
• Five years' relevant experience: Preferred

Responsibilities

• Maintains confidentiality of all information related to medical staff and patients, paying close attention to HIPAA compliance and information related to employees and other information as appropriate.
• Provide feedback to peers when errors or omissions are found on accounts so deficiencies can be remedied while patient still present. Review AETS reports and correct errors. Works with Quality/Education group as needed to trend/track accuracy and training needs
• Interact in a positive way with all departments to resolve issues and to develop and maintain positive intra-departmental and inter-departmental working relationships.
• Follow all organizational and department-defined policies and procedures
• Performs other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED