Lead Patient Access Representative: Podiatry

Trinity Health • Waterloo, IA

98d

About The Position

At MercyOne, health care is more than just a doctor's visit or a place to go when you're in need of medical attention. Our Mission is based on improving the health of our communities - that means not only when you are sick but keeping you well. MercyOne Northeast Iowa provides expert health care to eight counties. MercyOne Northeast Iowa provides excellent, personalized care close to home to the communities in the Cedar Valley. With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, MercyOne is there for you in critical moments: MercyOne Waterloo Medical Center, an Area Level III Trauma Center and an accredited chest pain center; MercyOne Cedar Falls Medical Center, Community Level IV Trauma Designation; MercyOne Oelwein Medical Center, Community Level IV Trauma Designation. With more than 2,500 colleagues, MercyOne is one of the largest employers in Northeast Iowa. MercyOne Medical Group - Northeast Iowa is made up of more than 30 primary care, pediatric, internal medicine and specialty clinics located throughout Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette and Tama counties. Join the MercyOne Family! We are looking to hire a Lead Patient Access Representative.

Requirements

• High School plus specialized training.
• Completion of Medical Secretary program and/or equivalent training and education.
• Minimum of 2 years' experience working with provider schedules.

Responsibilities

• Coordinate the computerized scheduling application and process for the entire clinic enterprise.
• Provide training to staff and assist with changes/upgrades of computer software.
• Coordinate the telephone system for clinics by monitoring the Navigator software.
• Adhere to Mercy One performance expectations and perform all defined services and other related duties.
• Maintain the scheduling application for the computer software.
• Work with physicians and clinic managers in establishing provider schedules.
• Maintain scheduling operations, (i.e., running schedules, opening and closing schedules).
• Assist managers in collecting scheduling data.
• Act as the master scheduler for the clinic enterprise and serve as a resource post implementation.
• Act as consultant to the Patient Access Assistant who maintains the scheduling activities.
• Update and maintain provider call schedule.
• Create provider weekly schedule based on provider availability.
• Communicate to all associates and departments where provider is located.
• Unlock cupboards and re-distribute office documents.
• Maintain patient recall database and reports.
• Distribute recall letters to scheduling staff to complete.
• Orient and train on scheduling application and phone system.
• Contact providers annually to review and upgrade templates, appointment types and other individualized information contained in their schedule.
• Annually move the end dates of all current providers ahead and keep a record of all providers listed in the system and the end date of their schedules.
• Maintain alphabetical and numerical lists of all current providers in the system.
• Ensure that new employees are oriented to department/job/software and that initial competency is assessed and documented.
• Provide ongoing training on equipment and procedural changes as needed.
• Coordinate activities with the Patient Access Assistant to support the needs.

Benefits

• Competitive compensation with a full benefits package.
• Opportunity for growth throughout the system.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees