Lead Patient Access Rep

Medical University of South Carolina • Charleston, SC

19h

About The Position

Team Lead Patient Access reports to the Admit Transfer Center (ATC) Lead Patient Access Coordinator. Under indirect supervision, the Team Lead Access assists the coordinator with the internal management of the patient access team. Internal team management includes scheduling, screening, and interviewing applicants, as well as training new hires, and evaluating teams for recognition or corrective action. This position provides high level of customer service while verifying and preparing all patient accounts for billing to maximize payment for MUSP and MUHA services. This role facilitates timely completion of the ATC registration process and works closely with physicians and nurses to provide optimal quality care to patients. The Lead Patient Access Coordinator verifies various payment methods available (insurance, self-pay, agency). This role is responsible for overseeing the process of patient preadmission and admission, demographic and insurance data and function as a liaison between patient access, patient registration, clinical staff and the ATC. This role supports Telehealth initiatives and workflows in collaboration with ATC and Telehealth leadership. Team Lead Patient Access performs specific functions to include overseeing daily operations and training team members on specialized advanced scheduling functionality to include the scheduling of all Telehealth services, including template management to include strategic overbooking, and resource alignment. The Team Lead Patient Access will work with the coordinator to ensure that Hospice and Rehab accounts are effectively being billed and meet with Utilization Review, Medical Records and Billing managers to get accounts resolved.

Requirements

• Bachelor's degree from an accredited college/university and one year directly related healthcare work experience; or an associate degree and one year directly related healthcare work experience; or a high school diploma or equivalent (GED) and two years directly healthcare experience. In lieu of education, experience in healthcare, referral management, oncology navigation, or patient access will be considered.
• Considerable knowledge of complex medical terminology
• Strong interpersonal skills
• Ability to establish and maintain collaborative relationships both internally and externally
• Strong organizational skills
• Ability to rapidly prioritize/ reprioritize
• Strong verbal and written communication skills
• Ability to work autonomously and in teams
• Critical thinking skills and ability to multi-task
• Ability to work Weekends and Holidays.

Nice To Haves

• Certified Healthcare Access Associate
• Certified Revenue Cycle Representative
• Administrative Professional Certification

Responsibilities

• Assists the coordinator with the internal management of the patient access team.
• Internal team management includes scheduling, screening, and interviewing applicants, as well as training new hires, and evaluating teams for recognition or corrective action.
• Provides high level of customer service while verifying and preparing all patient accounts for billing to maximize payment for MUSP and MUHA services.
• Facilitates timely completion of the ATC registration process and works closely with physicians and nurses to provide optimal quality care to patients.
• Verifies various payment methods available (insurance, self-pay, agency).
• Responsible for overseeing the process of patient preadmission and admission, demographic and insurance data and function as a liaison between patient access, patient registration, clinical staff and the ATC.
• Supports Telehealth initiatives and workflows in collaboration with ATC and Telehealth leadership.
• Overseeing daily operations and training team members on specialized advanced scheduling functionality to include the scheduling of all Telehealth services, including template management to include strategic overbooking, and resource alignment.
• Work with the coordinator to ensure that Hospice and Rehab accounts are effectively being billed and meet with Utilization Review, Medical Records and Billing managers to get accounts resolved.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees