Lead Patient Access Rep - FT, Evenings (3P-11:30P) - Methodist ED
About The Position
Provides day-to-day support to Patient Access Representatives. Acts as a subject matter and technical expert. Ensures that staff offer a positive patient experience to patients and families. Demonstrates effective communication and customer service skills when interacting with staff, patients, families, and leadership. Trains and educates staff to enter complete and accurate orders, demographic and insurance information including authorizations, referrals, medical necessity. Ensures staff’s compliance with departmental and institutional protocols including communicating and collecting out of pocket liability from patients. Job Description Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. (Do not delete, move or over-write this statement) Ensures timely, efficient, and accurate registration processes are followed by staff. Excels in all functions performed by staff. Keeps current on insurance tip sheets and workflow update Ensures regulatory and compliance requirements are met; complies with departmental and institutional protocols Distributes work assignments, daily QA's a sample of registrations to ensure overall accuracy, provides feedback on deficiencies. Coaches and tracks for performance improvement, daily Backfills for staff during meal breaks. Covers scheduled PTO /ETO or unscheduled absences, as needed Demonstrates a professional demeanor with patients, families, coworkers, clinical and leadership by consistently fostering a positive interaction in the department Trains all new hires to accurately record orders, demographic and insurance information including authorizations, referrals, medical necessity. Provides real-time coaching and feedback to staff on any workflow changes or quality errors. Achieves individual and team performance metrics Interacts with a diverse patient base while ensuring door to doctor time is maintained according to departmental standard wait times Rotates assignment to all points of service within Patient Access (Outpatient Registration and Emergency Department. Knowledge of patient registration, third-party insurance coverage including manage care plans, benefits, authorizations/referrals and coverage requirements Proficient with Computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner Demonstrates the ability to provide feedback and coaching Strong verbal and written communication and customer service skills
Requirements
- High School Diploma or GED
- 3 years of patient registration experience
- Knowledge of patient registration, third-party insurance coverage including manage care plans, benefits, authorizations/referrals and coverage requirements
- Proficient with Computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner
- Demonstrates the ability to provide feedback and coaching
- Strong verbal and written communication and customer service skills
Nice To Haves
- Previous experience working in a physician’s office or hospital registration setting strongly preferred
- HFMA Certifications preferred
Responsibilities
- Ensures timely, efficient, and accurate registration processes are followed by staff.
- Keeps current on insurance tip sheets and workflow update
- Ensures regulatory and compliance requirements are met; complies with departmental and institutional protocols
- Distributes work assignments, daily QA's a sample of registrations to ensure overall accuracy, provides feedback on deficiencies.
- Coaches and tracks for performance improvement, daily
- Backfills for staff during meal breaks.
- Covers scheduled PTO /ETO or unscheduled absences, as needed
- Trains all new hires to accurately record orders, demographic and insurance information including authorizations, referrals, medical necessity.
- Provides real-time coaching and feedback to staff on any workflow changes or quality errors.
- Achieves individual and team performance metrics
- Rotates assignment to all points of service within Patient Access (Outpatient Registration and Emergency Department.
Benefits
- At Jefferson, we offer a comprehensive total rewards package designed to support the health and well-being of our colleagues and their families. It includes a wide range of benefits including competitive pay, health and retirement benefits, life and disability insurance, paid time off, educational benefits, financial and mental health resources and much more. Our diverse benefits offerings ensure you have the coverage and access to services you need to thrive both personally and professionally.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
