Lead Patient Access Associate, Cardiology, $1000 Bonus, FT, 8:30A-5P
About The Position
Exemplary teamwork, service, and overall knowledge of BHSF Revenue Cycle, from a Patient Access perspective. This position is for those individuals who will serve as a preceptor for new hires. The incumbent will be responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Serves as a Patient Access resource and takes on leadership role in the absence of a Manager/Supervisor. Maintaining knowledge of insurance requirements, BHSF pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Assist in supporting go lives and different departmental initiatives. Participate in departmental committees/champion opportunities. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.
Requirements
- High School Diploma, Certificate of Attendance, Certificate of Completion, GED or equivalent training or experience required.
- For internal staff: A minimum of 2 years Patient Access experience.
- Meets/exceeds BHSF registration accuracy and productivity standards for at least the most recent 12 months.
- Exceeds departmental KPIs.
- Maintains a positive attitude, is self-motivated, and encourages others.
- Cross trained in multiple areas/product lines/practices to substitute all staff positions as needed.
- Complete and successfully pass the Patient Access training course.
- Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations.
- Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
Nice To Haves
- For external staff: Associates Degree preferred with 2 years Patient Access experience, or 3 years Patient Access/Leadership experience in lieu of degree.
- Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.
- Understanding of insurance contracts, collections, authorizations, and pre-certifications, Microsoft Office products, and EMR applications, etc.
- Knowledge of medical terminology.
- Bilingual English, Spanish/Creole preferred.
Responsibilities
- Coordinating patient flow
- Timely processing
- Maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns
- Serves as a Patient Access resource
- Takes on leadership role in the absence of a Manager/Supervisor
- Maintaining knowledge of insurance requirements, BHSF pricing, financial assistance options, and overall BHSF Revenue Cycle operations
- Assist in supporting go lives and different departmental initiatives
- Participate in departmental committees/champion opportunities
- Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Hospitals
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
