Lead Patient Access Associate, Diagnostic Ctr - Baptist, $1000 Bonus, FT Shift Varies
About The Position
Exemplary teamwork, service, and overall knowledge of BHSF Revenue Cycle, from a Patient Access perspective. This position is for those individuals who will serve as a preceptor for new hires. The incumbent will be responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Serves as a Patient Access resource and takes on leadership role in the absence of a Manager/Supervisor. Maintaining knowledge of insurance requirements, BHSF pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Assist in supporting go lives and different departmental initiatives. Participate in departmental committees/champion opportunities. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members. The estimated pay range for this position is $18.59 - $22.49 / hour depending on experience.
Requirements
- High School,Cert,GED,Trn,Exper.
- For internal staff: A minimum of 2 years Patient Access experience.
- Meets/exceeds BHSF registration accuracy and productivity standards for at least the most recent 12 months.
- Exceeds departmental KPIs.
- Maintains a positive attitude, is self-motivated, and encourages others.
- Cross trained in multiple areas/product lines/practices to substitute all staff positions as needed.
- For external staff: Associates Degree preferred with 2 years Patient Access experience, or 3 years Patient Access/Leadership experience in lieu of degree.
- Complete and successfully pass the Patient Access training course.
- Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations.
- Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
- Minimum Required Experience: 2 Years
Nice To Haves
- Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.
- Understanding of insurance contracts, collections, authorizations, and pre-certifications, Microsoft Office products, and EMR applications, etc.
- Knowledge of medical terminology.
- Bilingual English, Spanish/Creole.
Responsibilities
- Coordinating patient flow
- Timely processing
- Maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns
- Serving as a Patient Access resource
- Taking on leadership role in the absence of a Manager/Supervisor
- Maintaining knowledge of insurance requirements, BHSF pricing, financial assistance options, and overall BHSF Revenue Cycle operations
- Assisting in supporting go lives and different departmental initiatives
- Participating in departmental committees/champion opportunities
- Practicing the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
