Lead Passenger Service

Menzies Aviation • Lubbock, TX

80d

About The Position

Menzies Aviation is hiring for a position that involves coordinating, monitoring, and supporting the Passenger Services team. The role requires assisting Passenger Service Agents in their assigned areas to ensure they perform their duties in a professional, safe, and efficient manner, adhering to Company and Carrier standards. The successful candidate will ensure smooth operations through coordination between departments and agencies to achieve a safe on-time operation. Additionally, the role involves monitoring, evaluating, and recommending training needs to maintain the quality and competence of employees, as well as maintaining training records for Agents. The position also includes day-to-day administration tasks such as ordering supplies, improving staff procedures and communications, and investigating problems or delays. The candidate will liaise with Carrier representatives to ensure their requirements and standards are met, assist in maintaining staff morale, and cover any manpower shortages as necessary. Other duties may be assigned as needed.

Requirements

• Must be 18 years of age and have a high school diploma, GED or equivalent work experience.
• One year college certificate or technical school, six months related experience or equivalent combination of education and experience.
• Ability to proficiently read, write and speak English/Spanish.
• Ability to supervise up to 10-15 passenger service agents.
• Must be able to pass all pre-employment testing to include drug testing and a physical.
• Ability to safely lift up to 70 lbs.
• Must maintain a valid state driver's license.
• Must be able and flexible to work variable shifts including weekends and holidays.

Responsibilities

• Co-ordinate, monitor and support the Passenger Services team.
• Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and efficient manner, according to Company/Carrier's standards.
• Ensure a smooth operation through co-ordination between department and agencies to achieve a safe on-time operation.
• Monitor, evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained. Maintain training records for Agents.
• Attend to the day-to-day administration, i.e. ordering supplies, improving staff procedures and communications, and investigating problems/delays.
• Liaison with Carriers' representatives to ensure their requirements and standards are being met.
• Assist in maintaining staff morale and have clear and open communication with staff.
• Cover any manpower shortages and/or assist whenever necessary.
• Other duties as assigned.

Benefits

• Flight Benefits after 90 days
• PTO
• Dental
• Medical
• Vision

What This Job Offers

• Industry: Couriers and Messengers
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees