Lead Partner Services Alliance Manager
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About The Position
UKG is looking for a Lead Partner Services Alliances Manager. This individual will represent UKG on partner services relationships with responsibilities in following areas: Enterprise Delivery partners - extensive understanding implementation methodology and key milestones in projects to support partners in ensuring UKG customers have an excellent delivery from the partner with certified teams undertaking the delivery. Enablement / Resourcing - manage and communicate the enablement strategy with their designated partners, oversee certification agreements and outcomes, drive partner health and align closely with partners on staffing availability to support UKG led work. Budget / Finance - working with their designated partners to accurately forecast incoming invoices and ensure purchase order cover to allow for timely payment, for the UKG Ready customers, they will partner very closely with their delivery partners to accurately forecast modules being delivered every month and tracking forecast accuracy to ensure managed services agreements are met. Relationship Management - build and develop trusted relationships with partners and UKG, providing consistent communication on key updates affecting partners and aligning with UKG's strategic objectives through QBRs. The Lead Partner Services Alliance Manager (PSAM) ensures an exceptional service experience through accountability and relationship management of our Enterprise services partners. The PSAM cultivates and manages relationships, success plans, and code of conduct with each assigned partner and is responsible for the overall health of partners within their portfolio. The PSAM aligns partner service capabilities to UKG strategy, product roadmap, pipeline, and backlog, and helps to carry out various aspects of initiatives related to the partner ecosystem.
