Lead, Outbound Logistics (Picking)

About the position

At Maui Jim, you can expect a unique culture, a well-known brand, and the opportunity to grow with a company that has a great reputation. We offer an inclusive, collaborative and 'high touch' work environment that values the members of our 'Ohana. We work hard to develop our leaders who in turn develop their team members to reach their full potential, and we are committed to building a team that focuses on solid customer service. The major function of this position is to be an integral part of daily production, provide support to supervisor, manage workflow, provide training and guidance of team. Pick, pack, ship, and lead special project work. Be a role model of Aloha attitude and performance. Work closely with co-leads in support of team goals.

Responsibilities

• Provide both external and internal customers with 100% satisfaction on all orders picked, packed, and shipped.
• Partner with Supervisor and co-leads on workflow, coordinate and assign daily job responsibilities for all picking, packing, shipping, and special project activities to ensure the department goals are met.
• Proactively communicate any issues relating to the daily commitments with Supervisor and co-leads.
• Provide team support and leadership by being the first line of contact for employee concerns.
• Ensure team members are meeting company and department expectations by providing them with routine feedback, as well as discussing production reports with them as mapped out by supervisor.
• Communicate and escalate any issues requiring the direction of the Supervisor i.e. behavior or production issues, employee relations issues, etc.
• Train and cross train new and existing employees to ensure all department standards are met. Ensure all training SOP materials are maintained and readily available for team.
• Partner with the Supervisor to develop an effective rotation schedule for the team, that includes the lead role in production at least 6 hrs per day.
• Backup any position within the Outbound Logistics functions; pick, pack, ship, and maintain production standards.
• Be able to perform all label printing functions as related to packing activities.
• Assist with as needed, daily Cycle Count and inventory validation processes.
• Assist Supervisor with providing feedback and writing reviews for the Casual staff.
• Be seen as one of the 'go-to' people for the team and assist with day-to-day communications across the logistics group.
• Provide input on process improvement ideas.

Requirements

• High school graduate.
• 3-4 years' experience in warehousing and order fulfillment.
• Customer service experience is a plus.
• Training and leadership experience is preferred.
• Ability to communicate in a variety of business settings and provide outstanding customer service.
• Ability to prioritize and direct workflow.
• Ability to coach/motivate/train others in a positive manner.
• Attention to detail, multi-task, problem-solving and logic skills.
• Ability to work in a team environment.
• Ability to work in a neat and well-organized manner.
• MS Excel experience.
• Ability to use PC programs and RF scanner.
• SAP/ShipERP experience.
• Positive attitude and behavior.
• Aloha Spirit.

Benefits

• Low Insurance Premiums on Medical, Dental, and Vision.
• Flexible Spending Accounts.
• Health Savings Accounts (with Company Match).
• Short Term and Long-Term Disability.
• Voluntary Critical Illness, and Accident Coverages.
• Tuition Reimbursement.
• Paid Paternity and Maternity Leave.
• Paid Time Off.
• Paid Holidays.
• Company Paid Life AD&D Insurance.
• Voluntary Life & AD&D Insurance.
• 401K Match.
• Paid Bereavement.
• Employee Assistance Program.