Lead Operations Technician

Tierpoint • Maryland Heights, MO

67d • $25 - $37

About The Position

The Lead Operations Technician is responsible for overseeing the daily operations, maintenance, and performance of data center infrastructure and systems. This role serves as the primary technical expert and escalation point for all hardware and facility-related issues, ensuring optimal uptime and reliability. Coordinates with cross-functional teams, manages vendor relationships, and provides mentorship to junior technicians. Key responsibilities include supervising hardware installations, troubleshooting complex technical issues, monitoring environmental conditions, and maintaining compliance with industry standards and safety protocols. The ideal candidate will possess strong leadership skills, deep technical expertise, and a proactive approach to problem-solving in a mission-critical environment.

Requirements

• Knowledge of TCP/IP, LAN and WAN technology.
• Previous experience with a ticketing system.
• Must be able to work around high voltage or mechanical equipment to take readings.
• Must demonstrate personal motivation and enthusiasm.
• Previous customer interaction experience.
• Must have the ability to distinguish low impact from high impact problems with little direction.
• Able to understand complex solutions and relay effectively to customers.
• Experience and knowledge of Windows and Linux based servers.
• Adequate professional experience and knowledge to perform Job Responsibilities.
• Proficiency in using MS Office Suite and Windows-based computer applications.

Nice To Haves

• Three years working experience in a customer service/help desk environment, cabling integrator, other applicable IT schooling, industry experience.
• Previous leadership or mentoring experience.
• Prior experience particularly in the mission critical industry.

Responsibilities

• Oversee daily operations of the data center, ensuring maximum uptime and optimal performance.
• Coordinate and schedule maintenance activities, upgrades, and repairs to minimize service disruptions.
• Provide remote smart hands support for customer advanced issues/concerns.
• Assist Data Center Manager with other facility related tasks.
• Supervise and mentor a team of technicians, providing technical guidance and support.
• Develop and implement training programs to ensure team members stay current with evolving technologies.
• Follow Method of Procedures (MOP) for equipment & cabling maintenance.
• Provide remote hands and eyes support for customer advanced issues/concerns.
• Monitor and respond to alerts related to power, cooling, and network performance.
• Conduct routine inspections and preventive maintenance to ensure system reliability.
• Work with vendors and internal teams to coordinate maintenance and repairs.
• Perform routine physical inspections for alarm identification and operational issues based on building and equipment checklists.
• Responsible for handling both incoming and outgoing shipments.
• Diagnose and resolve hardware, connectivity, and environmental issues.
• Escalate critical incidents to senior engineers or management as needed.
• Document root cause analysis and follow-up actions for recurring issues.
• Serve as technical escalation point for other team members.
• Proactively manage ticket queue for timely request response and completion.
• Adhere to data center security policies, standard operating procedures, access controls, and compliance requirements.
• Escort and supervise third-party vendors and visitors when required.
• Maintain accurate records of equipment changes, incidents, and maintenance activities.
• Monitor security cameras.
• Provide security oversight and administration based on company standards through security control program, policies, and procedures.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 501-1,000 employees